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AStewartITI on November 17, 2023
In Knowledge Base - Global Footer - Social Network, can anyone tell me how to update the Twitter symbol from the bird to the X? It can be easily done in a landing page but doesn't seem to be a KB option.
1 upvote
3 Replies
Accepted Solution
Community Manager
November 17, 2023 13:54
Hi @AStewartITI , thank you for flagging! I'll send this to our product team and report back! Thanks for the ping @TomM2 ! 🙂 Cheers more
MCrivellaro on November 16, 2023
Hi there, Does anyone know if there is capability in hubspot to create a fully searchable FAQ section where you can add keywords, links, images etc. I've seen part of the wiki page that hubspot offers but the FAQ we would like to create will i read more
1 upvote
1 Reply
Accepted Solution
Guide | Partner
November 17, 2023 05:34
Hey @MCrivellaro Yes, HubSpot does offer the capability to create a searchable FAQ section. You can create this in HubSpot through more
FionaP on November 14, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more
0 upvote
4 Replies
November 20, 2023 09:40
skylightipv on November 13, 2023
Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i read more
Accepted Solution
Community Manager
November 13, 2023 11:37
Hello @skylightipv , thank you for posting in our Community! Currently, knowledge base imports have the following limitations: Tables cannot be more
JTranbarger on November 08, 2023
I have a property that calculates the time between two dates but it is sometimes calculating correctly and sometimes not.... Any ideas what the root cause may be?
0 upvote
1 Reply
Guide | Partner
November 08, 2023 12:17
Hey @JTranbarger The main cause could be the incorrect calculation set in the properties you can get help from this Knowledgebase and more
Digmodel on November 07, 2023
Hey, Try to cennect a domain to hubspot. Everything is fine until i get to the activation of SSL. It says that the activation is ongoing and might take 4 hours. The problem is that it has taken 24 hours and still not activated. Followed the trou read more
1 upvote
4 Replies
Accepted Solution
November 08, 2023 02:38
Thanks Dan, Think it would be good if I waited 72 h according to the descriptions in the link, been 48 h now. Will also check with my domain more
BMcCoy on November 03, 2023
Hello all, I'm looking to help my clients access the customer portal and have come across an issue. Specifically, I was having problems with giving access to the Customer Portal via the static list so I instead moved my "Control Audience Ac read more
1 upvote
5 Replies
Accepted Solution
Recognized Expert | Elite Partner
November 08, 2023 13:13
Hey @BMcCoy hope you are doing great. SO to see the users that have created a login into your customer portal you need to go to Settings> more
Saytekin on November 02, 2023
When we upload or paste a large image to the KB editing screen, we encounter height and width problems, we need more space for our images because when the article is live on our page, these large images do not look good or readable for our customer read more
0 upvote
1 Reply
Top Contributor | Elite Partner
November 02, 2023 16:22
@Saytekin I saw your issue, and I want to help you out. Honestly, I'm a bit surprised too because it seems like a bug with the tool. But don't more
SCruz11 on October 25, 2023
Is there any way to have a user land on a section in our Help Center and see all articles in the given section? Our support team is afraid some customers won’t notice that 'See more' is a clickable word and that there are more articles folded away. read more
0 upvote
4 Replies
October 25, 2023 18:20
Hi Eli, That would be great! I have other questions about HubSpot's functionalities, so it would be great to finally be in front of someone to more
KLondo on October 24, 2023
I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. Can anyone help? When I enter the information where I think I am supposed to, I am not given the option to update/save.
0 upvote
7 Replies
Accepted Solution
October 25, 2023 16:51
Thank you. I read the document and needed to follow the step-by-step instructions. Some of the information was quite helpful.
DYoung6 on October 19, 2023
Hi, We have 10,017 unique companies in our HS database. Out of the 10k, the industry field is blank on 3,817. The other 6k, the data is vague. I'm looking for an integration that can scrape and clean up this gap in our data to allow our read more
0 upvote
2 Replies
Accepted Solution
Community Manager
October 19, 2023 14:20
Hi @DYoung6 , Thank you for reaching out to he community! I found this knowledgebase article that should help with this: HubSpot more
KMcInroy on October 18, 2023
We have had this issue for months. Neither our website developers nor Hubspot can help apparently but its massively affecting us every day. We previously had our website enquitry forms coming straight into our main email no problem. Straight int read more
0 upvote
6 Replies
October 19, 2023 02:39
Yes I tried this yesterday using the instructions in Hubspot and it didnt notify us anywhere when I tested it unfortunately
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