Why do I now have to login into HubSpot everyday?
Hey @rmoscarino - thanks for posting in the Community!
I’d like to highlight this knowledge base article, which outlines the following:
If you’re inactive in your HubSpot account after 24 hours (which is the default session inactivity timeout setting), you will automatically be logged out even if you selected Remember me when logging in. A warning message will display that says: Your session is not valid or has expired, please log in again. If your session remains active, and you selected Remember me, then you will only need to re-login after 28 days. This does not apply to the HubSpot mobile app.
I hope this helps!
Shane, Senior Community Moderator
It’s likely just a security feature. I know it can bit annoying but at least for me I have gotten pretty used to it.
I believe it must be due to inactivity. I understand that it might be a wee bit annoying but if you look at it from the security perspective, it’s understandable.
Also, the login process is pretty seamless. Or is there any specfic problem you’ve been facing with regards to logging in and logging out? Do let us know.
I am in HubSpot daily, so I don’t understand how inactivity could be the cause. It used to be that I only had to login once or twice a month.
Thank you.
Rick Moscarino