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Top Community Conversations

Check out this round up of popular discussions from around the Community.

    • We're into the 2nd month of using Hubspot service and the inbox for managing support. It's going ok, but one of the challenges seems to be managing the volume of responses alongside new queries and when to chase things up (we're managing the ticket ...read more
    • Dear Community, I´d like to understand what is the best way to communicate and document a solution for a ticket. We use the ticket-function from Hubspot, so customers can create support related tickets. "I.e. my desktopscreen is black, what sh ...read more
    • Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp ...read more
    • How do you set up the chatflows so that it checks if a user chatting is an existing Contact (ie. via email address provided)? Objective is to send two different responses to a new user and if the user is a known contact, based on the email addr ...read more
    • I've noticed that on the customer portal, I can access a view of ongoing tickets and communicate with support from this area. However, I haven't found any way to respond to ongoing tickets directly from HubSpot. The only available method seems to be ...read more
    • Hi, We are a SaaS company that is in the process of setting up our Hubspot instance via migration from Salesforce. We will be utilitizing Husbpot for Sales and Marketing activities and Gainsight/Freshdesk for our CX/Service needs. Customer market ...read more
    • Hello, I've received an inquiry to setup notifications to contact owner when deal owner is someone else. How would you go about this? It could be an option to create a workflow that copies deal owner to deal collaborator and contact owner to dea ...read more
    • Hey team, I figured out how to dynamically track Net Revenue Retention / team members as a percentage via custom code. The only problem is that to get it accurate at a company level, I need to divide the sum of all NRRs by the total amount of de ...read more
    • Hi folks! Which tool do you recommend for sending WhatsApp messages through the HubSpot workflow? I need one that can have different inboxes for teams (sales, customer success, etc.). What do you recommend? ...read more
    • Hey all. I have a unique use-case. We are a B2C home service company. We use Contacts to represent homeowners, and possibly their spouse (a separate contact). We use deals to track new revenue opportunities We use tickets for service requests ...read more

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Community Spotlight

Meet the Champion of the month: September 2023
Hello Community! I am thrilled to announce our Champion of the Month for September 2023: Tom Mahon 🎉 @TomM2 Let's all give a round of applause to Tom for his outstanding contributions to our Community 👏 👏 👏 What makes Tom our Community Champion of the Month? Since joining the HubSpot Community in 2019, Tom...

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