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Emails going to spam
- We have Sales Enterprise and our sales reps are having issues that when they email a client through HubSpot it is going to clients Junk boxes however if they email from their outlook it works. We also had it on a couple of occasions where an email w ...read more
Calculated property with all notes on a contact
- Hi, I would like to create a property that add all notes on a contact to one prroperty. Is that possible to do with a calculated property? ...read more
How to create multiple deals and assign each to a different contact with a workflow
- Hi, I need help with a process in HubSpot where I want to create multiple deals at once, each assigned to a specific stage in the pipeline. I’ve tried using a multicheckbox property (5+ options) to select departments, but I’m encountering an issue ...read more
Gmail connected and enabled but I cannot see emails on the account in HS
- Hi, I have connected my Gmail and checked that HS has access, however, when I go into an account I cannot see any activity or emails that I have been CC'd on or have been sent from other users. ...read more
Voicemail settings not working
- Hey hey, I believe I have my call settings correctly configured, but for whatever reason whenever when I call my number outside of hours or don't answer during hours - I get the Hubspot default message "The person you've reached isn't available ...read more

Workflow enrolment by clicking link in email - however Hubspot changes the link URL when delivered
- Hi there, I want to use the "clicked link in email" for a workflow enrolment. The link is a whitepaper I've uploaded to Hubspot. I have use "Original URL" and pasted the same link into the workflow as I pasted into the email, let's call it ...read more
Emailing contacts imported from Zoominfo
- Hi All. Our leadership recently starting using Zoominfo for leads, and I wanted to confirm whether HubSpot as a platform supports sending emails in compliance with CAN-SPAM guidelines. I am well aware of these guidelines and what they entail, but w ...read more
Custom email footer not recognised for publication
- I have created an email for automation that requires a custom footer for compliance information. The system doesn't recognise it as a footer, despite using the "edit footer" dialogue. When I try to start from scratch, it will only recognise ...read more
HubSpot Navigation/File Location of File/Image Uploads for Email Signatures
- Motns ago, I was recommended to use the HubSpot free email signature tool. The system has an image stored in the system I use for my signature. I'm logged into the HubSpot online WebUI/Control Panel, but for the life of me, I cannot find how to nav ...read more
How does a Mail Client identify Marketing Mails as Marketing Mails?
- Hello Community, my question is out of curiosity more than a real issue: If I sent a marketing email from HubSpot some mail clients identify it correctly as marketing medium and flag it as such. I wonder what are the technical parameters ...read more

Assigning WhatsApp Channel Conversations to Users
- I've linked our account's inbox to our WhatsApp Business account and am trying to route conversations from the WhatsApp inbox to specific team members, but it doesn't seem to be working. I checked the inbox settings, but the routing options there ap ...read more
Workflow to Track Deals Through the Pipeline with Dynamic Updates
- I am looking to write a workflow to notify me when a job comes into the pipeline from a certain form and then gets carried to the end of the pipeline and is invoiced. But the name and information of the deal is changed along the way. Any suggestions ...read more
Mandatory Property to Closed Won - Dependent on Another Ticket Property
- Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property? E.g. Pre-existing property is called Fruits : Apples, Banans, Oranges, Strawberries. New mandatory property: Fruit Color : Ye ...read more
Account Deactivated Despite Daily Use
- I need help with an issue we’re facing. Our team uses HubSpot’s free version daily, but today we found that none of us have access to the portal. When I tried logging in from the main account, it showed that the account was deactivated. I read th ...read more
Creating a Deal Conversion Report with Multiple Initial Stages in Pipeline
- Hi Everyone, I am looking to create a deal conversion report in HubSpot, but I have run into a challenge. A few months ago, I added an additional initial stage to my pipeline, so now there are two "first" stages. When I try to generate the report ...read more

custom coded Workflow not updating outputs correctly
- Hello, I created a workflow that checks: if a contact ever had a meeting booked? (regardless of the outcome) The date of the first meeting that was actually held with the contact (outcome = Completed) It ...read more
Update deal close date to future
- I am trying to update a deal close date to a date in the future (e.g. last day of the month) once it has gone past the close date and the deal is still open. This will help in forecasting numbers. We have operations hub and I think this should b ...read more
Looking for Operations hub implementation best practices!
- Dear Operations Hub expert. My organization is planning to add operation hub starter, we are already using marketing hub. I am curious to know if you can guide me about some best practices to implement ops Hub from scratch and how can we utilise ...read more
Looking to understand Outreach vs Hubspot experiences
- Hey, has anyone moved from Outreach to Hubspot Sequences (+ other related tools) or the other way around? Looking to understand what was the feedback from the folks using the tools and what kind of an impact did it have within your organisation ...read more
Integrating Product Activity Data with HubSpot: Best Practices and Solutions
- What’s the best way to connect my customers’ activity within my product to HubSpot? Currently, we’re tracking activity in PostHog, but I’d like to send data such as logins and other events to HubSpot as well. Could you also clarify which HubSpo ...read more

How to locate recordId for Properties via API
- I'm trying to PATCH (Update) a Property I went here first: https://developers.hubspot.com/beta-docs/guides/api/crm/properties for guidance. Then I pulled down a list of properties: GET https://api.hubapi.com/crm/v3/properties/deal ...read more
Custom validation & prevent form submision
- Hello all, Just found a solution for doing a basic validation on fields before submit on a hubspot form. Conditions: Raw html form Include jquery Code <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/embed/v2.js"& ...read more
Custom Equation: Amount / Time Between
- Hi, Part of our business is selling services. I'd like to create a new Deal Property that gets its value from a calculation. In two deal properties we set 'Start Date' and 'End Date' . This allows for a quick (and correct) return for 'Proje ...read more
Migration guide — Migrate an API key integration to a private app
- Hey, HubSpot Developers! There are plenty of questions about the upcoming sunset and how to migrate your apps using API keys to use Private Apps. Luckily, our amazing team put together this guide, Migrate an API key integration to a private a ...read more
HubDB vs Custom Object - Best scenario option?
- I wanted to get some opinions on which direction to go based on a custom project scenario we have. First, a little background... Phase 1 - Created a dashboard webpage that is set to "private - registration required" and displays data from a ...read more

Game of Emails: Compliance is Coming – Inbound24 Recap
- Game of Emails: Compliance is Coming – Inbound24 Recap Welcome, noble Lords and Ladies, to the realm of Inbound24, where we explored the treacherous lands of email deliverability and compliance. We hope you found our journey into making these d ...read more
INBOUND 24 Recap Day 2 & 3
- Welcome to your Recap of INBOUND 2024! Here’s a summary of Thursday and Friday’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights Thursday, Sept 19 - The Power of Unified data, Product led g ...read more
Topic Ideas for Project Managers
- This year, our partner agency brought some folks from our project management team - and I was so curious to see if anyone found any good sessions for this kind of role or if they had any ideas of sessions or activities for future years that would ap ...read more
Post-Show Follow-Up
- With so many learnings, I'm wondering how everyone takes their insights back to their teams (especially partner agencies). Anyone got any good tips or have done something that worked well in the past? ...read more
INBOUND Recap Day 1
- Welcome to your Daily Recap of INBOUND 2024! Here’s a summary of today’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights HubSpot Spotlight: The future of growth lies in the synergy of ...read more

Community Spotlight

@Adriane

Meet the Champion of the Month: January 2025

Hello Community! I am thrilled to announce that our Champion of the Month for January 2025 is: Adriane Grunenberg 🎉 @Adriane Adriane is on leave until the second half of January, but let's give her a big round of applause 👏 👏 👏 and let this be a nice surprise for her when she's back at work 🙂 What makes Adrian...