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How do I track in person events in HubSpot, like conferences?
- Hi, I am trying to capture the data on how many events our teams are attending externally. So I create a full understanding of engagement. So I know what the ROI is from attending these events and knowing how many events have we been invited ...read more
Cannot change Lead Name
- Hello, We cannot find a way to change the name of a Lead Record in HubSpot. If one of our name incorrectly enters in a name for a Lead, there appears to be no edit function similar to the Help Desk, Tickets, Deals, or other association record spac ...read more
Limit Deal Creation
- Hello, We recently switched over to using the Lead Object in the hopes of getting rid of our Pre-Qualified Deal Pipeline. I am noticing that the sales team is still going into the Sales Deal Pipeline to create deals, when I want them to use ...read more
How to track open and spam rate for 1:1 sales emails?
- Hi, This seems like such a basic feature yet I cannot find a good answer. How do I track open and spam rates for emails sent from CRM? I.e. those sent through the email button of a single contact in the CRM. Thanks, H ...read more
March 19 | Inherited CRM Chaos: How to Optimise for Success
- Date: March 19, 2025 Time: 1:00 PM - 1:30 PM GMT Have you found yourself managing a CRM that's cluttered, disorganised, and holding your business back? Whether it's outdated data, broken automations, or a system no one really tru ...read more

[Live Session] Customer Spotlight Q&A with Allica Bank
- Did you know that 57% of UK accounting, banking, and finance professionals identify regulatory compliance and data security as their most significant challenge in 2025? As cyber attacks grow more sophisticated and regulat ...read more
Form Field Displaying Larger Than Preview
- I am creating a new mulit-stage form to mock up what this would look like on one of our HubSpot landing pages. I have my field padding set to 14px for the top and bottom, and on the preview, everything looks exactly how I want it. When I apply it to ...read more
New lead scoring tool issues with Professional Hub
- Hi, We now have to build the lead score in the new tool. I'm running into the issue that Professional Hub does not offer the same functionalities as the HubSpot Score property. Additionally, there is a maximum of 100 points , whereas I pre ...read more
What property in Hubspot Contact is "User Agent"?
- I created an event that is sent to Facebook Ads. one of the fields that is shared is "User Agent". When I look at a contact properties, I don't see any "User Agent" field. Which field is it referring to? ...read more
Copy the Deal Source
- Hello Hubspot Community, I think i have hit a road block. I am trying to copy the "Deal Source" from a deal that was closed won to another deal that gets created using a workflow due to the closed won. However, the deal that is created on the same ...read more

I can't use ticket properties in the Form Editor
- Hi, When I create a form, I can only use the Ticket properties if the type of form I’m building is "Legacy Form Editor." Am I missing something, or is it not possible to use properties other than those for Contacts and Companies in the For ...read more
Set a recurrent survey based on a boolean property
- Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want ...read more
Missing Conversations in HubSpot Inbox
- Hi HubSpot Community, I'm facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client's email to support. Now ...read more
Contact not associated with ticket responds
- We forwarded an email from a closed ticket to another person at the client company. The contact was not associated with the ticket and responded to our email. Their response was logged against the ticket but the ticket did not reopen. Do th ...read more
Automating Churn & Termination Tracking in HubSpot
- Hey, I’m working on setting up a better way to track churns and terminations in HubSpot. Right now, there’s no solid process in place, and the team has asked me to automate it. The idea is simple: if a customer emails support@example.com wi ...read more

Automation for list and workflow management
- We are frequently hitting our limits with Lists and Workflows and we are looking to set up automation to regularly clean them up based on their properties. Does anyone have suggestions or best practices for achieving this? ...read more
How to change revenue recognition model for ad-based revenue stream
- Hi all (not sure if this is the right channel but posting just in case!) I have a challenge/question around Hubspot’s standard revenue recognition model. I am working with a company that has a daily newsletter with the main revenue stream as ad plac ...read more
Automating Renewal Quarter Indicator in Reports
- Hello Community, I was asked by one of my clients to create a report, the client would like to see a property in the report that indicates on the renewal quarter. For example: Renewal date is 14.3.2026, the renewal quarter will be Q1, and so on. ...read more
Managing App Integrations
- My company has recently run into an issue where app integrations have stopped working whenever a previous admin has left the company. We could add a task to our offboarding doc to reinstall all apps previously integrated by a departing team member, ...read more
Netsuite to Hubspot Custom Field Sync Issue
- I've read all the other community posts on syncing custom lists and the workaround to single line fields in netsuite and then sync the single line to single line in hubspot, but I am still having issues even getting the single line field to popula ...read more

Update List Filter Email Event API Error
- Hi, I'm trying to create/update the filters of a Dynamic List. It is a simple filter: Get all Contacts who Received and specific Email. I tried both adding the filters in the creation and updating an existing List. The Update body for example: ...read more
Feb 2025 HubSpot Dev News: Mentorship Returns, AI Insights & New Dev Tools
- Happy (last day of) February, devs! It's cold here in Brooklyn, where our editor resides - but luckily, everything happening for HubSpot developers this month is keeping her toasty warm in front of her laptop! 🔥 From the return of the Hub ...read more
The HubSpot Ecosystem Mentorship Program is LIVE! Ask program questions here
- The HubSpot Ecosystem Mentorship Program is open for applications ! This 9-month program pairs experienced professionals with those looking to deepen their technical skills and grow their careers within the HubSpot ecosystem. 👉 For Ment ...read more
How to locate recordId for Properties via API
- I'm trying to PATCH (Update) a Property I went here first: https://developers.hubspot.com/beta-docs/guides/api/crm/properties for guidance. Then I pulled down a list of properties: GET https://api.hubapi.com/crm/v3/properties/deal ...read more
Custom Equation: Amount / Time Between
- Hi, Part of our business is selling services. I'd like to create a new Deal Property that gets its value from a calculation. In two deal properties we set 'Start Date' and 'End Date' . This allows for a quick (and correct) return for 'Proje ...read more

Game of Emails: Compliance is Coming – Inbound24 Recap
- Game of Emails: Compliance is Coming – Inbound24 Recap Welcome, noble Lords and Ladies, to the realm of Inbound24, where we explored the treacherous lands of email deliverability and compliance. We hope you found our journey into making these d ...read more
INBOUND 24 Recap Day 2 & 3
- Welcome to your Recap of INBOUND 2024! Here’s a summary of Thursday and Friday’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights Thursday, Sept 19 - The Power of Unified data, Product led g ...read more
Topic Ideas for Project Managers
- This year, our partner agency brought some folks from our project management team - and I was so curious to see if anyone found any good sessions for this kind of role or if they had any ideas of sessions or activities for future years that would ap ...read more
Post-Show Follow-Up
- With so many learnings, I'm wondering how everyone takes their insights back to their teams (especially partner agencies). Anyone got any good tips or have done something that worked well in the past? ...read more
INBOUND Recap Day 1
- Welcome to your Daily Recap of INBOUND 2024! Here’s a summary of today’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights HubSpot Spotlight: The future of growth lies in the synergy of ...read more

Community Spotlight

@Gilempert

Meet the Champion of the Month: March 2025

Hello Community! I am thrilled to announce that our Champion of the Month for March 2025 is: Gisele Lempert Acosta 🎉 @Gilempert What makes Gisele our Community Champion of the Month? Gisele is an all-round HubSpot expert, entrepreneur, and co-founder of Vende Más , a HubSpot Gold Solutions Partner. Gisele is committed to providi...