Recently some of our internal team members were not receiving marketing emails being sent via Hubspot to the segments created. upon research, Hubspot told us that “their” IP addresses changed and we needed to update this on our DNS records. When and how would we be alerted to this? Would Hubspot have sent out an email to us as a subscriber alerting us to update these? I’m asking because I don’t recall receiving such an email nor can I find any information supporting this in your Knowledge Based articles. Thank you
Hi @VClary, Thank you for posting!
I want to share a few Knowledge Base articles that directly address how HubSpot handles IP changes, DNS, and notifications:
If these are still unclear, my suggestion is to open a Support ticket so they can confirm exactly what happened in your account.
Let me know if you need anything else
Thanks!
Victor