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DBettermann8 on June 20, 2024
My website's navigation has disappeared and was replaced by the SprocketRocket logo. How can I return it to how it was? It is gone in any previous version, too.
0 upvote
1 Reply
Most Valuable Member | Elite Partner
June 20, 2024 09:39
@DBettermann8 there are a few possibilities for why the header navigation reset to the default. Either a user has reverted the header on one ...read more
RONeill7 on June 14, 2024
I am trying to raise a ticket with you about our hubspot system that we have. It is not syncing with my outlook even though it is supposed to be. I have gone through troubleshooting but still have not resolved the problem.
0 upvote
4 Replies
Member
June 14, 2024 05:52
Yup have followed those steps. I am using Microsoft Outlook and sending my test email from there
r_d_z on June 03, 2024
1. People without access can search for an article and access it even though they have no access. 2. People with access can not see the KB categories sometimes. This was verified with a representative including in Incognito and various device read more
Top Contributor
June 05, 2024 03:45
Hi @r_d_z and thanks for the tag @BérangèreL As @BérangèreL mentioned, to help out it would be great to get some screenshots and to know wha...read more
Solved
Reido277 on May 30, 2024
Hello, i'm new to HubSpot and am in the process of building a customer knowledge base. I was hoping to build a module with a list of product enhancement ideas, which users will be able to vote on. How can I build this?
0 upvote
2 Replies
Accepted solution
Most Valuable Member | Elite Partner
June 03, 2024 11:25
Hi @Reido277 and welcome to the Community! In it's standard build, voting on your product offerings isn't something you can do with HubSpot ...read more
Solved
B-Mart on May 27, 2024
how i can add live chat to my website? am i need short code for it? its laravel/php technologie, i created a live chat robot in hubspot but i dont know how can i add it to my main page website
1 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
May 27, 2024 08:15
Hi @B-Mart , After installing the HubSpot tracking code https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code , you can spe...read more
auto-mate on May 27, 2024
...calculation properties with time between do not function correctly for custom fields. If you have a custom field only the date - not the time (!) - is available for calculation properties. So, even though you can see the exact time (e.g. in t read more
0 upvote
1 Reply
Community Manager
May 27, 2024 10:59
Hi @auto-mate , Thank you for reaching out to the Community! I'm sorry to hear about your experience regarding this. I would like to apologize ...read more
Matas on May 24, 2024
Hello, Why tickets view page and knowledgbe base has different login pages? How I should edit? I want to make them similar. For example to give access users to register not only in tickets view login page but also in knowledge base login page. read more
0 upvote
2 Replies
Member
May 27, 2024 02:29
Hey, @PamCotton , Thank you for your answer but I couldn't get it completely. I'm using default theme. Also I know that I cannot edit default t...read more
hdePM on May 22, 2024
Hubspot's built in knowledge base feature has limited theme customisation, which means our knowledge base page looks like a different website to our main page. Has anyone found an alternative or created their own knowledge base page using hubspot th read more
0 upvote
1 Reply
Member
May 22, 2024 11:35
I suppose you can create your own knowledge base page within HubSpot using HubSpot themes and templates. And it'll allows you to maintain a consiste...read more
AHenry74 on May 16, 2024
Why is there so much dead space in the editor? Currently I can only view 9 lines of code, regardless of how much I expand the field. It has been like this for months. Will this be fixed soon?
0 upvote
1 Reply
Community Manager
May 17, 2024 06:13
Hi @AHenry74 , Thanks for reaching out to the Community! I was looking into this issue but couldn't reproduce what you mentioned or f...read more
Solved
MHaas22 on May 16, 2024
Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for way read more
1 upvote
4 Replies
Accepted solution
Most Valuable Member | Elite Partner
June 03, 2024 11:34
Hey there @MHaas22 . Apologies for the delay, I somehow missed the original tag from @PamCotton . As we say in the Miswest... ope! In any c...read more
Solved
CSlater-Turne on May 14, 2024
Hello, I'm trying to create a report showing how many tickets were closed compaired to prior month. The Compared to is greyed out. The message says " Time period comparisons are only available if the date property displayed matches the property i read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 14, 2024 23:49
Hi @CSlater-Turne , That error message is trying to say that whatever date property you're using as a date filter for the report must be the s...read more
Solved
Kalsi on May 09, 2024
I have published the content on hubspot for my knowledge base but the Actual knowledge base is not showing any changes
0 upvote
1 Reply
Accepted solution
Community Manager
May 09, 2024 18:31
Hey @Kalsi , thank you for posting in our Community! Have you double-checked the publishing settings in HubSpot to ensure that changes are b...read more
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