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Solved
GloryO on December 27, 2025
Why not organization separate this two departments, customer service representative and sales representative, rather than making one person do both, this would affect efficiency towards customers satisfaction and lead conversation.
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 27, 2025 10:57
Hi @GloryO , A person with the skills of both roles would certainly be a great asset. Not only could they foresee what servicing needs might a...read more
Solved
ZoBrown on February 01, 2024
Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more
Accepted solution
Hall of Famer | Partner
February 02, 2024 00:16
Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...read more
Solved
egami on July 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Accepted solution
Thought Leader | Platinum Partner
July 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...read more
Solved
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted solution
Top Contributor | Platinum Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more
Solved
AStewartITI on February 24, 2023
I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor read more
Accepted solution
Most Valuable Member | Platinum Partner
February 27, 2023 12:43
@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. Howe...read more
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