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Adding a Form in Chatbot! Gather info on leads upfront! Less hassle for the lead!
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3
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1308
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November 5, 2026
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Adding Hubspot Forms to Live Chat
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18
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4508
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November 2, 2026
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Allow for multiple customer agents to be created
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92
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15549
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October 7, 2026
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Separate Settings for Chat Avatar in Preview and In-Chat Display
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1
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106
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October 7, 2026
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Help desk: show the live chat origin URL directly in the conversation timeline
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0
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18
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September 8, 2026
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Please keep Chatflow bubbles within the viewport, even when manually resized
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0
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27
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August 20, 2026
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Auto translating a chat that is handed off to an agent from the AI bot
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1
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24
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August 19, 2026
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Include pictures in a snippet
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24
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9383
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August 13, 2026
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Honor the requested chatflow when opening a chat (mobile SDKs)
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0
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32
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August 12, 2026
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Conversations SDK: expose the current unread conversation count on page load
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0
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31
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August 5, 2026
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Supporting Assign to All Users (Ignoring Availability) for AI Agent Handoffs
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3
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204
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July 28, 2026
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Internal chat between own HubSpot users
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4
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1212
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July 17, 2026
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Customer Agant/ Chat widget open on a new page
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0
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24
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June 30, 2026
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Files in Vaults with extensions that support native Google file formats ( like .gdoc)
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3
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250
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May 28, 2026
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Chatflow Change Log
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1
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387
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May 22, 2026
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AI Chatbot - Create support ticket if no agent is available
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7
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3392
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May 14, 2026
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Admin ability to restrict content used by built-in Breeze AI Agent Assistant
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1
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133
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April 28, 2026
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Allow Branding/Alias When Handing Chat from Bot to Live Agents
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4
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740
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April 16, 2026
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Allow multiple chats to be created in webchat, like in portal
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0
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115
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March 30, 2026
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Ability to unsend/delete or even modify live chats reply/email replies
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1
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588
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March 26, 2026
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Chatbot Popup Customization
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1
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218
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March 12, 2026
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Allow updating live chat customer info in Help Desk
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0
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279
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March 4, 2026
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applying a single identity across an entire chat
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0
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65
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February 24, 2026
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Control Over Auto-Transfer Behavior in Customer Agent
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2
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785
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February 20, 2026
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Possibility to manage Customer Agent's "transfer" button
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1
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178
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February 20, 2026
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Bot Chat Display Wait time
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1
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312
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February 20, 2026
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Route Customer Agent to Ticket (limited to route to human chat)
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8
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3051
|
February 16, 2026
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Pre-plan our holiday messaging for the entire year for chat and inbox.
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1
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135
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February 12, 2026
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Visual indicators for unread messages in Board View
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0
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76
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February 10, 2026
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Create Lead from Live Chat Conversation
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4
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764
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February 5, 2026
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