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Conversations SDK: expose the current unread conversation count on page load
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0
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12
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August 5, 2026
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Allow for multiple customer agents to be created
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90
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14839
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August 3, 2026
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Supporting Assign to All Users (Ignoring Availability) for AI Agent Handoffs
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3
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166
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July 28, 2026
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Internal chat between own HubSpot users
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4
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1182
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July 17, 2026
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Customer Agant/ Chat widget open on a new page
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0
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16
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June 30, 2026
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Files in Vaults with extensions that support native Google file formats ( like .gdoc)
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3
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236
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May 28, 2026
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include pictures in a snippet
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23
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9180
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May 22, 2026
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Chatflow Change Log
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1
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367
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May 22, 2026
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AI Chatbot - Create support ticket if no agent is available
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7
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3344
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May 14, 2026
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Admin ability to restrict content used by built-in Breeze AI Agent Assistant
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1
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116
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April 28, 2026
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Allow Branding/Alias When Handing Chat from Bot to Live Agents
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4
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709
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April 16, 2026
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Allow multiple chats to be created in webchat, like in portal
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0
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105
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March 30, 2026
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Ability to unsend/delete or even modify live chats reply/email replies
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1
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575
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March 26, 2026
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Adding Hubspot Forms to Live Chat
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17
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4383
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March 24, 2026
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Chatbot Popup Customization
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1
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195
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March 12, 2026
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Allow updating live chat customer info in Help Desk
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0
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268
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March 4, 2026
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applying a single identity across an entire chat
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0
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61
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February 24, 2026
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Control Over Auto-Transfer Behavior in Customer Agent
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2
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768
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February 20, 2026
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Possibility to manage Customer Agent's "transfer" button
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1
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168
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February 20, 2026
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Bot Chat Display Wait time
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1
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291
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February 20, 2026
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Route Customer Agent to Ticket (limited to route to human chat)
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8
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2984
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February 16, 2026
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Pre-plan our holiday messaging for the entire year for chat and inbox.
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1
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129
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February 12, 2026
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Visual indicators for unread messages in Board View
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0
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64
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February 10, 2026
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Create Lead from Live Chat Conversation
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4
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739
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February 5, 2026
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Integrated Chat with colleagues
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0
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55
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January 30, 2026
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Live Chat Assignments
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0
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55
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January 19, 2026
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Need to enable some type of captcha on ChatBots
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37
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8514
|
January 9, 2026
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Conversation end detections and logic to detect closing or disengagement phrases in live chat
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0
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164
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January 8, 2026
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Whatsapp Chatbot
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40
|
8752
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December 29, 2025
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Custom Business Day/Holiday Calendar for Chat bot availailty
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22
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5860
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December 23, 2025
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