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Supporting Assign to All Users (Ignoring Availability) for AI Agent Handoffs
|
|
2
|
158
|
July 13, 2026
|
|
Customer Agant/ Chat widget open on a new page
|
|
0
|
11
|
June 30, 2026
|
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Allow for multiple customer agents to be created
|
|
84
|
14723
|
June 1, 2026
|
|
Files in Vaults with extensions that support native Google file formats ( like .gdoc)
|
|
3
|
232
|
May 28, 2026
|
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include pictures in a snippet
|
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23
|
9156
|
May 22, 2026
|
|
Chatflow Change Log
|
|
1
|
361
|
May 22, 2026
|
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AI Chatbot - Create support ticket if no agent is available
|
|
7
|
3337
|
May 14, 2026
|
|
Admin ability to restrict content used by built-in Breeze AI Agent Assistant
|
|
1
|
113
|
April 28, 2026
|
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Allow Branding/Alias When Handing Chat from Bot to Live Agents
|
|
4
|
700
|
April 16, 2026
|
|
Allow multiple chats to be created in webchat, like in portal
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|
0
|
104
|
March 30, 2026
|
|
Ability to unsend/delete or even modify live chats reply/email replies
|
|
1
|
571
|
March 26, 2026
|
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Adding Hubspot Forms to Live Chat
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|
17
|
4376
|
March 24, 2026
|
|
Chatbot Popup Customization
|
|
1
|
190
|
March 12, 2026
|
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Allow updating live chat customer info in Help Desk
|
|
0
|
263
|
March 4, 2026
|
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applying a single identity across an entire chat
|
|
0
|
59
|
February 24, 2026
|
|
Control Over Auto-Transfer Behavior in Customer Agent
|
|
2
|
765
|
February 20, 2026
|
|
Possibility to manage Customer Agent's "transfer" button
|
|
1
|
167
|
February 20, 2026
|
|
Bot Chat Display Wait time
|
|
1
|
290
|
February 20, 2026
|
|
Route Customer Agent to Ticket (limited to route to human chat)
|
|
8
|
2975
|
February 16, 2026
|
|
Pre-plan our holiday messaging for the entire year for chat and inbox.
|
|
1
|
126
|
February 12, 2026
|
|
Visual indicators for unread messages in Board View
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|
0
|
59
|
February 10, 2026
|
|
Create Lead from Live Chat Conversation
|
|
4
|
738
|
February 5, 2026
|
|
Integrated Chat with colleagues
|
|
0
|
53
|
January 30, 2026
|
|
Live Chat Assignments
|
|
0
|
55
|
January 19, 2026
|
|
Need to enable some type of captcha on ChatBots
|
|
37
|
8493
|
January 9, 2026
|
|
Conversation end detections and logic to detect closing or disengagement phrases in live chat
|
|
0
|
162
|
January 8, 2026
|
|
Whatsapp Chatbot
|
|
40
|
8722
|
December 29, 2025
|
|
Custom Business Day/Holiday Calendar for Chat bot availailty
|
|
22
|
5835
|
December 23, 2025
|
|
Breeze AI Agent - Prompt Editing
|
|
1
|
376
|
December 23, 2025
|
|
Keep LiveChat responses always available
|
|
0
|
68
|
December 18, 2025
|