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Allow Out of Office Sync without requiring full Calendar Sync
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0
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4
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August 3, 2026
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The ability to send and close a ticket
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2
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487
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July 31, 2026
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Send and close option when creating a new ticket from Help Desk
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0
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9
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July 31, 2026
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Preview attachment before sending email in Help Desk
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0
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7
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July 31, 2026
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Allow Help Desk email subject for form-created tickets to be editable or mapped from a ticket proper
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3
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58
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July 30, 2026
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Duplicate ticket function
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6
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2206
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July 30, 2026
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Full audit history for ticket team changes in Help Desk
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2
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21
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July 28, 2026
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Custom SLA Configuration Beyond Default Options in HubSpot Service Hub
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3
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1920
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July 28, 2026
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Allow dependent properties to persistently show on the sidebar for Help Desk
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27
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6295
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July 28, 2026
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Send Help Desk replies from a user’s personal email
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0
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18
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July 24, 2026
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Sort ticket views by company or contact
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2
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732
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July 23, 2026
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Block spam by subject line?
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2
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1294
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July 23, 2026
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Allow admins to define the initial ticket status and default sender for tickets created from outboun
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0
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7
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July 22, 2026
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Add a Ticket id to a subject line
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6
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1336
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July 22, 2026
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Customization in the Customer Portal
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28
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11508
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July 21, 2026
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Self-Service Unbounce available for all (paid) Hubs!
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0
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17
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July 21, 2026
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Auto expand "See more" last message of a conversation
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2
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90
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July 21, 2026
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Always show full messages in Helpdesk tickets (no “Show more”)
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2
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148
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July 20, 2026
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Screen Share-Video Assisted Customer Support - Top Tier
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0
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15
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July 15, 2026
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Allow inbox/help desk-connected support forms to optionally disable automatic ticket creation
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3
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27
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July 15, 2026
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Jira Integration: syncing notes
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5
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3434
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July 14, 2026
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Filter for activity from a specific associated record on record timeline
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7
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1496
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July 14, 2026
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Automating Help Desk Replies: Allow ticket-based workflows to apply help desk macros
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3
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40
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July 14, 2026
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Send auto-reply in support tickets
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1
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390
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July 13, 2026
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Help Desk email editor: keep typed recipients, multi-file drag & drop, open forwarded attachments
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0
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33
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July 10, 2026
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View/Reply to Chats | Slack Integration & Helpdesk
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6
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3640
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July 9, 2026
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Dynamic slack notifications
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7
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1439
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July 9, 2026
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Add email read/open indicators directly in the Help Desk conversation view
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1
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133
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July 8, 2026
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GitHub integration, similar to the Jira one, for Service Hub
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16
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5300
|
July 8, 2026
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Allow selecting and fixing the AI model version for customer service agents
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0
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12
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July 7, 2026
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