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Delay send or revoke message through Helpdesk and Inbox
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4
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739
|
October 15, 2026
|
|
Show read receipts for agent replies in live chat (Help Desk / Inbox)
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0
|
10
|
October 15, 2026
|
|
"Is Open" property for Tickets
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|
2
|
288
|
October 15, 2026
|
|
Comparing AI capabilities across support platforms (HubSpot vs Zendesk vs Freshdesk)
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1
|
646
|
October 14, 2026
|
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Create Default Columns to apply to global Helpdesk views
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0
|
15
|
October 12, 2026
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Allow different bulk actions to Help Desk tickets
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1
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60
|
October 12, 2026
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Bulk ticket update functionality for incident communications
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1
|
42
|
October 12, 2026
|
|
Ability to exclude weekends or specific days from "time between" calculated properties
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97
|
27324
|
October 8, 2026
|
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Automatically Find Potential Duplicate Tickets
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13
|
4202
|
October 5, 2026
|
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Mobile notifications issues for mentions on tickets from Help Desk
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0
|
26
|
October 5, 2026
|
|
Help Desk “Never reopen”: Dedicated automatic acknowledgement for follow-up tickets created from clo
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0
|
20
|
October 5, 2026
|
|
Managing Saved Views
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5
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1789
|
October 5, 2026
|
|
Ticket (Status) Aging
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7
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2340
|
October 4, 2026
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Enable Ticket ID to display in subject line of all email comms within a ticket
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82
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31281
|
October 2, 2026
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|
Ticket auto assignment when the pipeline is changed
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5
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2065
|
October 2, 2026
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Feature: create ad‑hoc meeting links directly from a ticket
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0
|
14
|
October 1, 2026
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Show associated calls in Help Desk ticket view
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3
|
65
|
September 30, 2026
|
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Making folder structures in the Helpdesk universal and not just a local configuration
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0
|
36
|
September 29, 2026
|
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Calendar view for tickets
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4
|
1491
|
September 29, 2026
|
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Increase the maximum allowed size on file uploads in forms
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23
|
12537
|
September 25, 2026
|
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Time to Close and Time to First Reply Taking Business Hours into Account
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108
|
41070
|
September 24, 2026
|
|
Title: Allow customer portal users to add recipients / forward ticket email threads
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|
2
|
301
|
September 22, 2026
|
|
Helpdesk - one-to-one email from tickets based on contact property
|
|
0
|
29
|
September 18, 2026
|
|
Ability to see if an agent is working on a ticket
|
|
50
|
19945
|
September 18, 2026
|
|
Alert users about special company requirements on non-company objects
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|
0
|
19
|
September 17, 2026
|
|
Add Permission to Edit Columns in Help Desk Workspace
|
|
2
|
517
|
September 17, 2026
|
|
Clarify"Following Behaviour" for re-assigned tickets
|
|
0
|
24
|
September 17, 2026
|
|
Automatically Associate Help Desk Email Replies with the Company Record
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|
1
|
582
|
September 14, 2026
|
|
Detailed feedback loop for AI Knowledge base
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|
0
|
28
|
September 14, 2026
|
|
Provide topics so that HubSpot create articles on topics that we highlight as priorities questions
|
|
0
|
20
|
September 14, 2026
|