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Increase the maximum allowed size on file uploads in forms
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23
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12471
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September 25, 2026
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Time to Close and Time to First Reply Taking Business Hours into Account
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108
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40912
|
September 24, 2026
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Title: Allow customer portal users to add recipients / forward ticket email threads
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2
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295
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September 22, 2026
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Managing Saved Views
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4
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1771
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September 21, 2026
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Helpdesk - one-to-one email from tickets based on contact property
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0
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23
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September 18, 2026
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Ability to see if an agent is working on a ticket
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50
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19905
|
September 18, 2026
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Alert users about special company requirements on non-company objects
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0
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12
|
September 17, 2026
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Add Permission to Edit Columns in Help Desk Workspace
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2
|
509
|
September 17, 2026
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Clarify"Following Behaviour" for re-assigned tickets
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0
|
22
|
September 17, 2026
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Automatically Associate Help Desk Email Replies with the Company Record
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1
|
580
|
September 14, 2026
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Detailed feedback loop for AI Knowledge base
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0
|
20
|
September 14, 2026
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Provide topics so that HubSpot create articles on topics that we highlight as priorities questions
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0
|
17
|
September 14, 2026
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Attachments to become valid AI knowledge sources
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0
|
21
|
September 14, 2026
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Multiple language customer portals
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19
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4456
|
September 14, 2026
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Assign Emails To Pipelines in Help Desk
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2
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536
|
September 11, 2026
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Restrict email sending permissions by pipeline in Help Desk
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27
|
6334
|
September 11, 2026
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AI Agent-ability to review thumbs up or down responses before go live
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0
|
24
|
September 10, 2026
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Rich text formatting for Ticket description
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0
|
18
|
September 10, 2026
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Allow a petition for HubSpot to accept certain file types in Help Desk
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5
|
2145
|
September 9, 2026
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Show the note's first line under each file in the ticket Attachments panel
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0
|
17
|
September 9, 2026
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Surface ticket priority in help desk
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0
|
15
|
September 8, 2026
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Customer ticket premitions
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1
|
44
|
September 7, 2026
|
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Help Desk email channel should issue and parse its own thread identifier
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0
|
19
|
September 3, 2026
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Allow dependent properties to persistently show on the sidebar for Help Desk
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|
28
|
6425
|
September 2, 2026
|
|
Accessibility: Dark mode & customizable text/background-Tickets Help Desk UI
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|
10
|
1961
|
September 1, 2026
|
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Show associated calls in Help Desk ticket view
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|
2
|
56
|
September 1, 2026
|
|
Form Submission Receipt
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|
4
|
2142
|
September 1, 2026
|
|
Inserting Tables Into Notes and Comments
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|
24
|
6734
|
August 28, 2026
|
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More filters in customer portal
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18
|
4527
|
August 28, 2026
|
|
Show ticket name in browser tab title in Help Desk (as ticket records do)
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|
0
|
17
|
August 27, 2026
|