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Allow Users to hide the Get Started on this ticket panel with flower pot
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0
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1
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October 16, 2026
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AI-powered knowledge article recommendations for ticket operators: clickable links to internal and c
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0
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4
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October 16, 2026
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Delay send or revoke message through Helpdesk and Inbox
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4
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740
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October 15, 2026
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Show read receipts for agent replies in live chat (Help Desk / Inbox)
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0
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10
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October 15, 2026
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"Is Open" property for Tickets
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2
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289
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October 15, 2026
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Comparing AI capabilities across support platforms (HubSpot vs Zendesk vs Freshdesk)
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1
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647
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October 14, 2026
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Create Default Columns to apply to global Helpdesk views
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0
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15
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October 12, 2026
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Allow different bulk actions to Help Desk tickets
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1
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60
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October 12, 2026
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Bulk ticket update functionality for incident communications
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1
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42
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October 12, 2026
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Ability to exclude weekends or specific days from "time between" calculated properties
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97
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27324
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October 8, 2026
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Automatically Find Potential Duplicate Tickets
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13
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4202
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October 5, 2026
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Mobile notifications issues for mentions on tickets from Help Desk
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0
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26
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October 5, 2026
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Help Desk “Never reopen”: Dedicated automatic acknowledgement for follow-up tickets created from clo
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0
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20
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October 5, 2026
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Managing Saved Views
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5
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1789
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October 5, 2026
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Ticket (Status) Aging
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7
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2340
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October 4, 2026
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Enable Ticket ID to display in subject line of all email comms within a ticket
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82
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31282
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October 2, 2026
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Ticket auto assignment when the pipeline is changed
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5
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2065
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October 2, 2026
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Feature: create ad‑hoc meeting links directly from a ticket
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0
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14
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October 1, 2026
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Show associated calls in Help Desk ticket view
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3
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66
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September 30, 2026
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Making folder structures in the Helpdesk universal and not just a local configuration
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0
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36
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September 29, 2026
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Calendar view for tickets
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4
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1491
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September 29, 2026
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Increase the maximum allowed size on file uploads in forms
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23
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12537
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September 25, 2026
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Time to Close and Time to First Reply Taking Business Hours into Account
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108
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41078
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September 24, 2026
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Title: Allow customer portal users to add recipients / forward ticket email threads
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2
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301
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September 22, 2026
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Helpdesk - one-to-one email from tickets based on contact property
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0
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29
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September 18, 2026
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Ability to see if an agent is working on a ticket
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50
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19945
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September 18, 2026
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Alert users about special company requirements on non-company objects
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0
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19
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September 17, 2026
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Add Permission to Edit Columns in Help Desk Workspace
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2
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517
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September 17, 2026
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Clarify"Following Behaviour" for re-assigned tickets
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0
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24
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September 17, 2026
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Automatically Associate Help Desk Email Replies with the Company Record
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1
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582
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September 14, 2026
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