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Auto expand "See more" last message of a conversation
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3
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126
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November 6, 2026
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Print ticket Information directly from the ticket record in HubSpot
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43
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13211
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November 6, 2026
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Help Desk calendar sync should fully support recurring OOO events
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1
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37
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November 5, 2026
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Help Desk - Allow locale selection for "from" in Team Email 'Send From' settings
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0
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11
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November 4, 2026
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Microsoft 365 shared inbox won't connect to Help Desk
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3
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33
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November 4, 2026
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Managing Saved Views
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6
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1820
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November 3, 2026
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Add styling options for the function "Mark inactive cards after a specific time"
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0
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12
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November 3, 2026
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Help Desk auto-marking replies to HubSpot marketing emails as spam is a product flaw
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1
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91
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November 3, 2026
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Allow Help Desk users to set Note as their default composer mode
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0
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10
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November 3, 2026
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Help Desk Waitlist Status Exclusion
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0
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12
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November 2, 2026
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How to prevent CC recipients dropping in HubSpot Help Desk?
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2
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43
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November 2, 2026
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Comparing AI capabilities across support platforms (HubSpot vs Zendesk vs Freshdesk)
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2
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683
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November 2, 2026
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AI Agent-ability to review thumbs up or down responses before go live
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1
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40
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November 2, 2026
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Time tracking of tickets
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42
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13027
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October 30, 2026
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Only associate the most recent activity (meeting) with an object when created via a workflow
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1
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191
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October 30, 2026
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Skip (user-defined) holidays in SLA
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1
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330
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October 30, 2026
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Helpdesk View Layout Customization
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0
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13
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October 30, 2026
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Ability to specify from email address when sending emails from ticket record in pipeline settings
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2
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712
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October 29, 2026
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Make contact email in Help Desk clickable to open email composer
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0
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10
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October 28, 2026
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Add Ticket Tokens to Custom Surveys
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3
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1843
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October 28, 2026
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Spell Check Issues
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15
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1893
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October 27, 2026
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Time to Close and Time to First Reply Taking Business Hours into Account
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109
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41260
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October 27, 2026
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Remove Iconography for tickets that come from forms
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0
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13
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October 27, 2026
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Plant graphic at top of Form Submission Ticket
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7
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48
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October 27, 2026
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Customer Portal has really thin body font - readability and limited font controls
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6
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67
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October 27, 2026
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Customer Portal - readability and limited font controls
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0
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17
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October 26, 2026
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HubSpot ticket to clickup task
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9
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7670
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October 26, 2026
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Consistent Ticket View Across HubSpot (Help Desk vs. Ticket Record)
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1
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57
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October 23, 2026
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Allow SLA pausing during Customer Agent handling and add assignment-based response goals
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0
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26
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October 22, 2026
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Prevent duplicate Help Desk tickets when email security tools modify Message-IDs
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0
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13
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October 22, 2026
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