Suggestion:
Please add an Include internal notes option to Print conversation in Help Desk.
Currently, the print preview omits internal notes. We need a complete printable ticket record containing the conversation and internal notes, with author names, timestamps, and original formatting—including tables.
Business impact:
Internal notes contain credit calculations, approvals, and supporting context needed for finance reviews and audit records. Manually copying these into another document takes time and risks losing information or formatting.
Requested outcome:
Allow users to include internal notes and their comments when printing or saving a ticket conversation as a PDF, with internal content clearly labelled.