The ability to connect child tickets to one main issue. So we can track how many contacts are having the same issue and when the issue is resolved, we know who we need to communicate with.
This would be HUGE! We really need to see this functionality. I’ve seen we can now conncet tickets to tickets but setting up the hierarchy would be huge.
Agree that would be really helpful!
Hi everyone! We’re working on planning out this feature to support better bulk management of tickets. I’ll reach out to those of you that have posted comments recently to understand your ideal experience.