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Ability to restrict/route Customer Agent knowledge sources by Pipeline or Property
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1
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96
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July 13, 2026
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Customer Agent Handoff based on skills
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1
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83
|
July 9, 2026
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Smart property - expand activities to include page views, ad activity, and form submissions
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0
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22
|
July 9, 2026
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Add "go to action" in agent in Breeze studio workflows
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0
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9
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June 22, 2026
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AI Context - Ability to direct AI for Exclusions
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0
|
33
|
June 15, 2026
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Increase visibility in AI credit consumption
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0
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52
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June 2, 2026
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Unlimited amount of characters for customer agent custom guidelines
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1
|
222
|
June 1, 2026
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Improving Filtering and Pinning Functionality in Help Desk
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4
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1121
|
June 1, 2026
|
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Share options for Breeze AI Agent Prompt Management
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1
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183
|
May 29, 2026
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Files in Vaults with extensions that support native Google file formats ( like .gdoc)
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3
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231
|
May 28, 2026
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Native AI Customer Agent Deployment for Form Submissions
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10
|
1642
|
May 28, 2026
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Change default to email tab after a previous chat is converted to an email ticket
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0
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51
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May 27, 2026
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AI Customer Agent Hours
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1
|
229
|
May 26, 2026
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Allow customization of Customer Agent verification email (From address + content)
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0
|
79
|
May 26, 2026
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Allow customization of Customer Agent follow-up feedback question
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1
|
156
|
May 13, 2026
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Create guardrails for Customer Agent on email channels
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1
|
1608
|
May 13, 2026
|
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Disable “Did I Answer Your Question?” Pop-up in AI Chat
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8
|
744
|
May 9, 2026
|
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Default Prospecting Agent profile with reusable rules and guardrails
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0
|
258
|
May 4, 2026
|
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Enable the Customer Agent AI to Analyze Email Attachments
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1
|
535
|
April 17, 2026
|
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AI Chat Agent Should Use Page Context (Product or url Page Content) to Answer Customer Question
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1
|
379
|
April 16, 2026
|
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Customer Agent - WhatsApp Images
|
|
1
|
230
|
April 10, 2026
|
|
breeze customer service agent
|
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0
|
188
|
March 31, 2026
|
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Exclusions for Web Pages when using AI Agent
|
|
0
|
92
|
March 30, 2026
|
|
Prospecting agent able to respond to leads/contacts quicker
|
|
0
|
309
|
March 20, 2026
|
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Ability to Filter and Search “Manage Content” by Exact URL (not only by Page Name)
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3
|
1407
|
March 20, 2026
|
|
Implementación de un agente de atención al cliente en mi CRM de HubSpot.
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|
10
|
350
|
March 18, 2026
|
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Customer Agent Content Sources - Sorting Feature
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1
|
433
|
March 13, 2026
|
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Prevent customer agent engaging with spam and email solicitation
|
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0
|
33
|
February 27, 2026
|
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Internal Visibility of All Tickets in the Customer Portal
|
|
0
|
56
|
February 25, 2026
|
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Enable “Suggested Replies” After Customer Agent (Bot) Handoff
|
|
0
|
43
|
February 13, 2026
|