|
Customer Agent Opening Hours
|
|
1
|
374
|
August 24, 2026
|
|
Manage AI features by user (personal user settings)
|
|
0
|
22
|
August 10, 2026
|
|
Native AI Customer Agent Deployment for Form Submissions
|
|
11
|
1715
|
August 6, 2026
|
|
Customer Agent and Chatflow Legal Disclaimers
|
|
0
|
22
|
July 31, 2026
|
|
CSAT Survey Agent vs Helpdesk
|
|
0
|
17
|
July 31, 2026
|
|
Customer Agent Language Control
|
|
1
|
265
|
July 27, 2026
|
|
Prospecting Agent - Enrolment from Segment
|
|
0
|
18
|
July 15, 2026
|
|
Ability to restrict/route Customer Agent knowledge sources by Pipeline or Property
|
|
1
|
110
|
July 13, 2026
|
|
Customer Agent Handoff based on skills
|
|
1
|
92
|
July 9, 2026
|
|
Smart property - expand activities to include page views, ad activity, and form submissions
|
|
0
|
26
|
July 9, 2026
|
|
Add "go to action" in agent in Breeze studio workflows
|
|
0
|
18
|
June 22, 2026
|
|
AI Context - Ability to direct AI for Exclusions
|
|
0
|
33
|
June 15, 2026
|
|
Increase visibility in AI credit consumption
|
|
0
|
57
|
June 2, 2026
|
|
Unlimited amount of characters for customer agent custom guidelines
|
|
1
|
231
|
June 1, 2026
|
|
Improving Filtering and Pinning Functionality in Help Desk
|
|
4
|
1148
|
June 1, 2026
|
|
Share options for Breeze AI Agent Prompt Management
|
|
1
|
190
|
May 29, 2026
|
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Files in Vaults with extensions that support native Google file formats ( like .gdoc)
|
|
3
|
244
|
May 28, 2026
|
|
Change default to email tab after a previous chat is converted to an email ticket
|
|
0
|
56
|
May 27, 2026
|
|
AI Customer Agent Hours
|
|
1
|
243
|
May 26, 2026
|
|
Allow customization of Customer Agent verification email (From address + content)
|
|
0
|
83
|
May 26, 2026
|
|
Allow customization of Customer Agent follow-up feedback question
|
|
1
|
160
|
May 13, 2026
|
|
Create guardrails for Customer Agent on email channels
|
|
1
|
1626
|
May 13, 2026
|
|
Disable “Did I Answer Your Question?” Pop-up in AI Chat
|
|
8
|
762
|
May 9, 2026
|
|
Default Prospecting Agent profile with reusable rules and guardrails
|
|
0
|
263
|
May 4, 2026
|
|
Enable the Customer Agent AI to Analyze Email Attachments
|
|
1
|
551
|
April 17, 2026
|
|
AI Chat Agent Should Use Page Context (Product or url Page Content) to Answer Customer Question
|
|
1
|
390
|
April 16, 2026
|
|
Customer Agent - WhatsApp Images
|
|
1
|
239
|
April 10, 2026
|
|
breeze customer service agent
|
|
0
|
193
|
March 31, 2026
|
|
Exclusions for Web Pages when using AI Agent
|
|
0
|
96
|
March 30, 2026
|
|
Prospecting agent able to respond to leads/contacts quicker
|
|
0
|
311
|
March 20, 2026
|