Service Hub

Top Resources for Service Hub

    • Hi there, we are loooking at locking down certain artivles in our KB. Everything we can see is that to action this we will need to have our end users login / register to HS, which we do not want to do. We would like a seperate link inside our SaaS product that gives our users access to certain KB articles and not the general public. Has anyone had any experience in doing this? Any insights would be greatly appreciated. Many thanks, J ...read more
    • hi. we are in teh B2B business and in most cases we never find out who uses our products. no contacts of anyone which we can use for marketing. sales partners buy from us and re-sell, but never tell us who bought from them. does anyone have an idea how to achieve this: 1) i want our customers to be able to "register" the products they bought from us (in most cases salespartners). Then we have their contact data. 2) when registering, they re ...read more
    • Hello Community, Building on the momentum from our previous discussion on optimizing workflows, let's dive deeper into another powerful aspect of Service Hub—AI features. Just as we explored working smarter, not harder, with workflows, it's time to shine a light on how AI tools are revolutionizing our approach to customer outreach. In today's fast-paced business landscape, providing exceptional customer support i ...read more
    • I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of these need to see different information. It would be extreamely usefull to to segregate the tickets to suit ...read more
    • I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in advance! ...read more

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PrabinS on April 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more
Community Manager
April 12, 2024
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...read more
SSmith94 on April 11, 2024
I have collected extensive data on 5000 websites, including their contact details, and am eager to begin email outreach. However, I am not sure of the best way to start this outreach effectively. Any advice or tips on kick-starting the outreach proc read more
0 upvote
2 Replies
Member
April 12, 2024
Hi Diana, Thank you for your valuable response. 1. The purpose behind my email outreach is to offer On-page, Off-page, and Technical SEO services t...read more
JTurner84 on April 11, 2024
Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has read more
Participant
April 12, 2024
Diana! Thank you for the info here. We are using the Ringcentral (built by Ringcentral) app in hubspot. I have a couple of calls on the "Calls" se...read more
Solved
JJ9 on April 11, 2024
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen read more
0 upvote
2 Replies
JJ9
Participant
April 12, 2024
Hello there, thank you. J.
Solved
ProvidaOrganics on April 11, 2024
Ich kann ein erstelltes Meetingformular nicht mehr löschen? Wo finde ich die Option?
0 upvote
4 Replies
April 11, 2024
das ist ja ziemlich blöd gelöst 😅 Aber trotzdem danke für die Hilfe
Solved
Jenny26 on April 10, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag read more
0 upvote
2 Replies
Top Contributor
April 11, 2024
Thank you, Karsten! I'll request that update.