Service Hub

Top Resources for Service Hub

    • Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for ways on how to track this. ...read more
    • Hello ! I'm trying to use the Customer Success Workspace in BETA , and it looks great ! I wanted to implement it for our Account Managers, to follow up on their Enterprises and monitor activities. Right now, they have Sales Subscription and not Service Subscription. Will it ever be available for Sales ? Or should I do a benchmark and change this team subscription ? Thanks for your answer ! Clémence ...read more
    • I'm trying to create a report that will show the number of tickets closed per user each day for a certain time period (say, two weeks). I can do something manually in a spreadsheet program with days on the X, n tickets closed on the Y and multiple lines for the users. It would be great to replicate that in Hubspot! Thanks in advance for your help! ...read more
    • Hello, I'm trying to create a report showing how many tickets were closed compaired to prior month. The Compared to is greyed out. The message says " Time period comparisons are only available if the date property displayed matches the property in the required date filter." I don't know how to fix this. Help!! ...read more
    • Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process. However, since these emails are coming from our fulfillment service and not the contact, I'm unable to associate the contact to the tickets via workflows. Is there a way to do this that I'm just missing, or any workarounds? Thank you. ...read more

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EAmoroso on May 23, 2024
We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd read more
OHassini on May 23, 2024
Hi HubSpot Community, I’m seeking some support and guidance regarding an issue I’m experiencing with our HubSpot setup. We’ve connected our shared inbox (e.g., hello@companyname.com ) to the HubSpot Conversations/Team Inbox portal. Incoming emai read more
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Andreia-I on May 22, 2024
We are creating a live chat for our website and creating a good customer experience. If agent is listed as available in HubSpot, but they don't answer to the live chat - we don't want the customers just sitting there to wait for an answer. I read more
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Community Manager
May 23, 2024
Hey @Andreia-I , thank you for posting in our Community! You can create a custom property in HubSpot for tracking the time when the conversa...read more
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APatterson9 on May 22, 2024
We want to have a dollar amount associated with our tickets so we can see the amount lost in our retention tickets and be able to track quoting more efficiently. Is it possible to have this feature in the service hub?
Hall of Famer | Partner
May 22, 2024
Hi @APatterson9 , Have you considered adding a custom number property (formatted as currency) and adjusting the ticket card accordingly? That ...read more
hdePM on May 22, 2024
Hubspot's built in knowledge base feature has limited theme customisation, which means our knowledge base page looks like a different website to our main page. Has anyone found an alternative or created their own knowledge base page using hubspot th read more
Member
May 22, 2024
I suppose you can create your own knowledge base page within HubSpot using HubSpot themes and templates. And it'll allows you to maintain a consiste...read more
RGoldstein1 on May 21, 2024
I have automations now starting with Gravity Forms to initiate Deals and Tasks. But one thing that would be really great is if we can send data via some 3rd part form, and UPDATE a specific field for an existing company, perhaps using the domain nam read more
Community Manager
May 22, 2024
Hi @RGoldstein1 , Thanks for reaching out to the Community! Just to confirm, do you want to be able to add an external form to HubSpot to...read more