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Modify the naming standards of Ticket name/title
- Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic (or a mix of the two). If someone has found a workaround for this please let me know! Thank you -Pilar ...read more
Association Ticket - Contacts - Custom Objects
- Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I'm having a few issues with it. My new objects is: "Group" I already have this associations: Tickets --- Contacts Contacts---Group (custom object) I need: Tickets --- Contacts---Grou ...read more
Automatically close ticket when the associated conversation is closed
- Hi, I'm trying to set up a workflow to close the ticket associated to a conversation that has been closed because now it's easy to close a conversation but not the ticket. Someone can help? Thank you ...read more
How do I put Conditional logic in Edit Company or Edit Contact form
- Hi Folks, Just saw somewhere this is a feature in the Edit contact or Edit Company form that allows to put conditional Logic. Do you know how to turn that own or if that comes with any specific subscription? Thanks Rajib ...read more
Automatically copy ticket description to deal description
- Hi! When leads submit a website form, we convert relevant tickets immediately into deals so sales people can follow up on these. It's important that the sales team can see the ticket description. However it's a real hassle to switch constantly between the contact-, deal-, and ticket records. Multiple sales people have already complained that it is way to confusing to switch between these tabs and you never know which one you're actuall ...read more

AngloScottish on June 08, 2023

Automatically Assigning My Email address instead of support email address

Morning I have just signed up for the free Service Hub which looks great but i have one issue. It is automatically assigning my email address rather than the support email address. I created the account using my Microsoft Single Sign read more

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MiaSrebrnjak

Community Manager

June 09, 2023

Hi @AngloScottish , Thank you for reaching out to the Community! Could you tell us a bit more about your current setup? Have you connected ...read more

oyinakindele on June 07, 2023

Form not submitting

Not sure what's happening here. Can't seem to get this form to submit. There's an issue I can't place with the final dropdown.

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oyinakindele

Member

June 08, 2023

Resolved it, thank you so much.

TMorrison05 on June 07, 2023

Chat queue

I see members have been requesting this since 2020. We use hubspot, sometimes we can have upto 20 people waiting. Why is this the only live chat facility that doesn't have a queue function? EG "You are 2nd in the queue" OR "Estimated time until read more

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TomM2

Top Contributor | Partner

June 07, 2023

Hey @TMorrison05 definitely see this being an amazing feature! Do you have a post on the ideas board to track this?

PWolf4 on June 07, 2023

Ticket Link in the customer email

Hi All, we would like to integrate a link into a mail that enables the customer to get straight away to the corresponding ticket. The process would be: the customer creates a ticket via the customer portal/we create a ticket We send an email read more

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PamCotton

Community Manager

June 07, 2023

Hello @PWolf4 , thank you for posting in our Community! I want to invite our top experts to this conversation, @Jnix284 , @Jonno_Price any reco...read more

StevieVee on June 06, 2023

Ticket Report at set time of day

Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u read more

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karstenkoehler

Hall of Famer | Partner

June 06, 2023

Hi @StevieVee , So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think t...read more

CBlake3 on June 06, 2023

Linking Tickets across Inboxes

I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, read more

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