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Associate a reply to automated email with ticket
- Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to capture and associate response to the automated email with the original ticket that was created? Example: 1. Form submission 2. Ticket #123 created 3. Automated email: Thank you for XYZ, are y ...read more
Convert duration data type
- Hello everyone, I tried to export the "Time to close" property which is the amount of time from the ticket create date to the ticket end date to the CSV file (picture one). Picture 1 Instead of getting the duration of time like the first picture, I got the date data type that starts from 1900 (picture 2) Picture 2 I wonder what is the keyword for the date data type that I got in the CSV file and what is the guideline to c ...read more
Mail to creator of tickets
- Hi guys, I'm facing one issue I can't sort it out. I'm setting our HubSpot with an Help Desk pipeline: when an user has a problem and he want our help desk fix it, he send a mail to a certain address. Hubspot, automatically, creates a ticket with the info present in the mail. At this point, we want to notify the creator of the ticket, i.e. the person who send the mail. And now I have troubles. How can I reply via hubspot to the ...read more
Pop-up while chat conversation
- Hey, I'm trying to figure out if it's possible to send a message that will pop up while chatting. instead of asking for feedback on chat messages that require the user to stay connected and actually answer me, I want it to be a pop-up - easier to click on and better stands out. an example (ignore the text): ...read more
How do I create field that sets up a unique identify number
- Hello, I'm trying to create a ticket property that creates unique Sequential ticket Numbers. The field ideally needs to be a mixture of letters and numbers for example: RMA-2021-001 RMA-2021-002 RMA-2021-003 RMA-2021-004 I can't figure out how to do it and make the ticket automatically create it each time. Does anyone have a solution? ...read more

CHimmi on January 17, 2022

New to the Service Onboarding community board? Introduce yourself here ⬇️

One of the best ways to learn is by doing and sharing with other new HubSpot Service Hub users, just like you. That’s why we’re so excited about this space to learn and grow better together! To get started, say hello and introdu read more

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CHimmi on December 15, 2021

Service Hub Pro - Onboarding step 1 : Strong foundations

Welcome to our Community-enabled onboarding program! In this introductory video we will be guiding you through the very first steps to successfully start your journey with the Service Hub of Hubspot. We will notably talk about how to set read more

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MPalmer6 on December 02, 2022

How to get your outlook email signature populated within hubspot?

Hi All I have gone to add our email signature to Hubspot, via Settings > General > Email > edit email signature But when I do this, it does not bring across any of the formatting or photos. This is what it looks like: read more

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DAndrione on December 02, 2022

Associated contact

Goog morning! I'm new to Hubspot and I'm struggling to find a way to associate a ticket with specific company role. When a new company is created we have multiple contacts assigned to it: sales rep, technical SME. When we start a deal with a c read more

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franksteiner79

Top Contributor

December 02, 2022

Hi @DAndrione Just to confirm, you are talking about a contact on the customer's side, not your company, correct? This should be doable wi...read more

SAnderson2 on December 01, 2022

All of our support queue tickets disappeared

All of our tickets for the last year in our hubspot pipelines disappeared. I tried to find a way to open a ticket and it was not easy. Anyone else reported this? Any status?

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kvonloesecke

Community Manager

December 02, 2022

Hi @SAnderson2 and @RReardon , HubSpot had an issue earlier regarding the ticket pipelines tool. I wanted to share this incident repor...read more

Oopma on December 01, 2022

All Tickets Disappeared

All of my tickets disappeared today. I use tickets to fill orders, and with Christmas coming up, I need those tickets back ASAP. Please help!

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kvonloesecke

Community Manager

December 02, 2022

Thank you for sharing this update, @JStan18 !

AAziz92 on December 01, 2022

Tickets just disappeard

HI, I was working on Hubspot and now out of nowhere many tickets vanished and now I cant find almost 88 tickets of mine. What is the issue?

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kvonloesecke

Community Manager

December 02, 2022

Hi @AAziz92 , HubSpot had an issue earlier regarding the ticket pipelines tool. I wanted to share this incident report from our status ...read more

JDavies14 on December 01, 2022

File format for the communications

For day to day comunications with customers we attach 3D Digital files. However we cannot so this through the conversations tab or within the records on hubspot. Is this possible through another mean other method via hubspot direct.

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Jnix284

Recognized Expert | Partner

December 02, 2022

Hi @JDavies14 , and thanks for looping us in @kvonloesecke , happy to help! This is the list of supported file types and sizes by product ,...read more