Service Hub

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    • Hi there, we are loooking at locking down certain artivles in our KB. Everything we can see is that to action this we will need to have our end users login / register to HS, which we do not want to do. We would like a seperate link inside our SaaS product that gives our users access to certain KB articles and not the general public. Has anyone had any experience in doing this? Any insights would be greatly appreciated. Many thanks, J ...read more
    • hi. we are in teh B2B business and in most cases we never find out who uses our products. no contacts of anyone which we can use for marketing. sales partners buy from us and re-sell, but never tell us who bought from them. does anyone have an idea how to achieve this: 1) i want our customers to be able to "register" the products they bought from us (in most cases salespartners). Then we have their contact data. 2) when registering, they re ...read more
    • Hello Community, Building on the momentum from our previous discussion on optimizing workflows, let's dive deeper into another powerful aspect of Service Hub—AI features. Just as we explored working smarter, not harder, with workflows, it's time to shine a light on how AI tools are revolutionizing our approach to customer outreach. In today's fast-paced business landscape, providing exceptional customer support i ...read more
    • I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of these need to see different information. It would be extreamely usefull to to segregate the tickets to suit ...read more
    • I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in advance! ...read more

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Litteratus on April 18, 2024
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more
JAutry on April 18, 2024
Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more
MeesvP on April 18, 2024
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more
Recognized Expert | Platinum Partner
April 18, 2024
Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...read more
BeckaD on April 18, 2024
I was wondering if it is possible to use the Service Hub portal to securely share documents with customers (think things like contracts and other legal documents that are unique to each customer). It seems like a portal is primarily for tickets, but read more
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Participant
April 18, 2024
+1 this functionality would be great.
Solved
JArnott on April 18, 2024
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i read more
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Member
April 18, 2024
Can someone from Hubspot please help here?
HWB on April 18, 2024
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of read more
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