Shared inbox related

Service Hub Tickets & Conversations
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1

Hi everyone,

I have a couple of queries regarding the HubSpot shared inbox configuration.

I have configured a shared inbox for a team’s email address, and I would like to clarify the following points:

  1. Prevent automatic contact creation: When a new email arrives in the shared inbox, HubSpot automatically creates a contact record. Is there a way to prevent this automatic contact creation?

  2. Restrict incoming emails: Is it possible to restrict incoming emails to the shared inbox while allowing users to send emails from the shared inbox?

Please let me know if there is any way to achieve these requirements in HubSpot.Thanks

2

Hi @vinayakhnr6,

Regarding your first point, no, as far as I know this is not possible, see also this request to the product team: Disable automatic contact creation for Conversations - you can upvote the request and accept my reply as a solution to help others find it more easily.

Regarding your second question, no, once connected, HubSpot will accept incoming emails.

Best regards