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Peter__Jones on May 04, 2024
Hello HubSpot Hive Mind, I am looking for a way to connect a customer service team via a phone system, to HubSpot. They use RingCentral currently, independently of HubSpot, and while there is an integration available, reviews are worrying and we read more
Most Valuable Member | Elite Partner
May 07, 2024 08:54
Hey there @Peter__Jones . Great questions. I don't a 1-for-1 answer for each question, but when I looked into some of the reporting in HubSpot, I do...read more
nickyFbaby on October 09, 2023
ie. can I make the orderform for my company's services the same form that submits a ticket? The current jotform orderform that we use is a complex form with a lot of conditional logic (separately, the form submissions populate a google sheet an read more
0 upvote
4 Replies
Participant
October 22, 2023 18:59
Hi Tom, Thank you very much. This is taking shape in my mind a lot better now. That's all for now. Thanks, Byron
pjungaker on July 24, 2023
NEW EBOOK A free guide for Marketing , Sales & Customer Service . Learn new ways to attract, delight, and engage customers with the planet’s most popular messaging app. How many customer conversations are you having on read more
3 upvotes
2 Replies
Top Contributor | Elite Partner
July 25, 2023 09:53
Thanks!!
SVerma8 on March 01, 2023
Hello, I did Hubspot Jira Integration and that is working fine. One issue that I am facing is syncing the Ticket priority from Jira to Huspot and from Hubspot to Jira. In Hubspot Priority field, we have only status Low, Medium & High. No read more
0 upvote
2 Replies
Contributor
March 02, 2023 16:22
I think Jira Issue is known with re-enrolment should trigger it every time non?
Solved
STrudeau on February 08, 2023
Hubspot chat is only 2 ways (at the moment at least), do you know any integrations that would allow to have more than 2 people within the same chat conversation? I know Twillio and Zendesk Sunshine can do it but there's no integration with Hubspot. read more
1 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
February 09, 2023 16:29
@STrudeau so interesting! Thanks for the tag @kvlschaefer . Like @Jnix284 I started in the home space back in the beginning of my marketing - at...read more
Solved
drafeedie on January 19, 2023
We'd like to offer customers the ability to text message us for routine customer service, but want this pulled into service tickets just as an email inquiry. In addition, we'd love to incorporate some functionality into our VOIP / Phone service read more
Accepted Solution
Key Advisor | Diamond Partner
January 19, 2023 12:44
@drafeedie I am a big fan of Kixie personally, it's a great all in one provider for both calling and texting and has the functionality mentioned a...read more
STeam0 on May 03, 2022
Hi folks! 👋 We've just launched a tool called Super SLA ( https://supersla.com ) and would love you to try it out and give us any feedback. It lets you: Set per company, source or pipeline SLA rules for your tickets Get warned via read more
Community Manager
May 04, 2022 05:53
Thank you for sharing @STeam0 !
JonathanS on February 24, 2022
Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows read more
Participant
March 11, 2024 14:42
Hey GMumbwa, Dave from hapily (formerly A8Labs) here! A few months ago we reluctantly made the decision to sunset the Timerman app. As a result, i...read more
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