I wanted to throw the issue out there for any tips.
How can I make the chatbot ensure it cites the right documents when a user asks for one?
For example, user asks “Can I see the (document) for (product)”.
@OCoppinger, if you have Service Hub Professional, perhaps create a knowledge base article containing this doc. Then the chatbot can find the information on this page and redirect a user to this page for more details.
Can you elaborate any more?
Hey @OCoppinger,
I believe what @tverdokhlib1 is referring to is the Knowledge Base Lookup feature which allows your chatbot to reference existing knowledge base articles that your team has created. The resource below should help you get pointed in the right direction!
Hope this helps!
Sam, Community Manager