Use a Knowledge base linked to a chatbot

Smart CRM & Sales Hub Tips, Tricks & Best Practices
1

Hello, I would like to create a knowledge base and link it to a chatbot that would make it possible for our visitors to type a question and to have Hubspot recognize keywords and offer a couple possible answers with links to the KB page.

Do you think it’s feasible ?

Alternately, I’m considering creating a decision tree within a chatbot that would lead to à few choices after 3 questions max. That’s a simple chatbot with branches…

Any thougts or advice please ?

Thanks

2

Hi @Pierre333

Thank you for reaching out.

You’ve posted on the FR Community and I think you’re speaking French (?) so I’m happy to continue in French if you’d like.

I want to tag some of our experts on this - @Bruno_Teixeira @stephane_copern @JSC any insight to share with @Pierre333 on this?

Thank you!

Best,

Tiphaine

3

Bonjour, désolé d’avoir posté en Anglais, je suis francophone.

4

Hello Pierre,

I would suggest to you to go through the second option. By using the chatbot, you can lead your contact to some choices after asking the appropriate question. And in this case, you might leave a choice like “Take a look a help center” for other questions.