We use the Knowledge Base for staff training & learning only, not for customers.
Recently, I added a Customer AI Agent to the Knowledge Base pages so that staff would have an easy way to search and summarise questions from the 350 internal Knowledge Base articles.
However, because the Knowledge Base is private (you need to be a HubSpot User, ie an employee to access thee articles), citations are not allowed in the Customer Agent.
This defeats what would be a key advantage of the internal AI Chatbot, as ideally staff would use the AI Chatbot to get summaries to their questions with links to the cited Knowledge Base articles to read more
So in Summary, the idea is for HubSpot to enable an internal AI Chatbot that can be deployed in a more visible way than through Breeze Assistant / Projects that will help internal HubSpot Users search summarise and link to internal KB Articles..