Hi,
We’re looking into using the Customer Agent with the knowledge base search in the chat. If a chat visitor wants to chat right away and not search the knowledge base, it seems confusing to have to click on “chat” at the bottom and then either click the chat icon on top or the welcome message to be able to enter the first message to the chat bot. It would be more intuitive to have the first message box open when the “chat” in the bottom menu is clicked. Thank you!
Status: Idea Submitted
