Alongside Knowledge bank articles, it would be great if the hubspot chatbot could also be trained to learn from previous ticket responses (agent responses, no the chatbot ones) - as there may be some types if questions that wouldn’t neccaserily be included in your knowledge bank but the agent tickets would contain relevant info
This is essential. This should be added to the knowledge sources.
Love this idea. Long standing history of clean support responses is the perfect training for an AI. When training a person, we provide resources like KBs and such, but we also let them shadow our best support agents. AI could/should be able to do the same thing!
I actually think it might be doing it now - we recently had a widespread issue which our support team members were sending very specific reply about clearing cache and following certain steps and our chatbot started to pick up the same reply to send 
There’s also the ability to create ‘short answers’ now which has been really useful to answer FAQs that aren’t relevant to be on the knowledge bank! Lots of good development on the AI agent recently