Hello,
Can someone help me understand what factors effect the AI Agents response time? Is it taking longer to answer because we are adding more sources for it to pull from? Is there anyway to speed up the response time?
Sincerely,
Owen.C
Hey @OCoppinger,
Thanks for posting in the Community!
The Customer Agent response time can vary depending on the channel being used, the complexity of the request, and whether the agent needs to ask follow-up questions, reference content sources, or perform an action through a connected system. Content quality can also play a role, since clear, well-structured, and comprehensive sources help the agent respond more effectively.
For additional context, I would recommend the following knowledge base articles:
-Set up the customer agent
-Analyze customer agent’s performance
I hope this helps!
Shane, Senior Community Moderator