Whatsapp integration Voice note responses

Service Tips, Tricks & Best Practices
1

Hello HubSpot community,

Just had my Whatsapp integration set up on my conversations inbox I was wondering if I coul reply to my clients via Voice notes from HubSpot.

If not… can you recommend a tool that can facilitate this..

Thanks Maria

2

Hello @Mariamora14 ,

I appreciate that’s a great idea but i believe it’s currently not possible,I suggest you these tools -

  1. Cloudtalk
  2. Aircall

Migght be this can help you.

Thank you

Shubham Nigam

3

Hey @Mariamora14 & @SNigam Good news. This is actually now in Beta. Digging into it now. But here’s more:

What is it?

Send and receive native WhatsApp voice notes directly from HubSpot conversations.

Why does it matter?

Voice notes are one of the most popular ways people communicate on WhatsApp, making conversations feel faster, more personal, and more natural. With this update, businesses can meet customers in the format they already prefer - without leaving HubSpot.

For Service teams, voice notes make it easier to explain complex issues, provide reassurance, and resolve conversations more efficiently. For Marketing, they enable more engaging campaign follow-ups, onboarding messages, and personalised customer experiences that stand out from traditional text messages.

How does it work?

  1. Connect your WhatsApp Business account to HubSpot.

  2. Record and send voice notes directly from the Conversations Inbox. - using the headset icon

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  3. Receive and play customer voice notes within the same conversation thread.

  4. Store every voice note in the CRM alongside the rest of the conversation history.

  5. Continue using existing routing, assignment, and reporting workflows—no additional setup required.

Who gets it?

Service Hub Enterprise, Marketing Hub Enterprise, Service Hub Professional, Marketing Hub Professional

4

OO i am really excited @SkeeStylus Thank you