Hello there,
I am wondering about the possibility to follow chatbot flows. Well, I would love to have an interface, where I can follow chatbot flows, in case I am interessted in it. E.g. if anyone chose negative rating or just answer to the rating with some suggestions. So my aim is to be able to improve my chatbot flow, but therefore I need to understand, how the customer´s flow looked like.
I have 2 scenario:
1. I have chatflow with a link to form at the end.
Here will be created a ticket over the form. But I can not follow, what did the customer choosen by the chatbot flow.
Do I have this possibility somewhere in backend?
2. I have chatflow, where I ask each contact property as a separate question and connect this to a contact property automatically.
This allows me to get these information automatically to HS.
And the chatbot flow shows each question and answer. But this seems a little bit messy.
I know, I can print this as PDF, that it looks lovely, but this another step for our users.
I do understand, that I can follow rating in my survey, but I would really love to see the flow.
May be there is a better perpective to this chatbot topic, which I do not know. I am open to new ideas.
That’s a great suggestion and would be a good fit for the