Previously sites used to be able to use HubL tags of any kind in a blog post. Commonly to add additional data to blog posts we would use text and rich text tags in the blog post detail template. That is no longer possible without using some hacks. This makes storing additional details and displaying them a real pain in the butt. More obnoxious is the fact we can't use `{% module %}` or `{% custom_widget %}` in the blog post detail. We developed a custom module that has a special sharing widget to it. We now can't use this module because there's no way to embed it without using javascript to move it after the page load to the right place, and we don't want to do that. I am about ready to completely stop using the blog content module all together because of these problems. It used to work great, now it's become really restrictive. I don't honestly know how I'm going to handle the post content anymore because scrapping that module creates a worse editing experience for marketers as they will have to edit the custom module in edit modules in order to edit the text instead. As you can see this change  has made even simple everyday things way harder in the blogs, and it negatively impacts the marketers creating and editing the blog posts because their editing experience now relies on only editing modules using the edit modules pane, no longer can they just click on the text in the page and change it. ... View more

Hello! I was editing some of my CTAs based off a new style we've decided to implement for them, but soon realized that we would have to manually edit every CTA button every time we include one in an email or blog post.   I think we would benefit from having the option to create our own CTA templates in HubSpot (much like we do email or blog templates), and be able to select our templates when putting them in our messaging. This would ensure that any styles, colours, formatting, etc. that we want to use for our CTAs would be saved and are able to be chosen from when we add CTAs to our messaging, without having to continuously edit each CTA every time.   Let me know your thoughts. Thanks! ... View more

Hello HubSpotters! I think it'd be a great idea to have a Table of Contents (TOC) functionality in the Email tool. Mailchimp offers a function like this, and it is quite useful for longer emails with a lot of content. You can see an example of this here:   https://mailchi.mp/884b5435adb7/smart-infrastructure-hub-newsletter-whats-been-happening-this-summer-in-our-hub-211257#mctoc12   The utilize a different type of H2-H3 Settings, that designates it as TOC and builds in the functionality without having to hard code any anchor tags.  ... View more

Right now Hubspot supports email templates which is great. However, if you are working in customer support, you need the same kind of formatting for every email, e.g. the ticket ID in the subject line of the ID and your own email signature.   So we have a template "ticket response", but we need to select it 100eds of times per day. So it would be great if we could define a default template or a default email stlye for every conversations inbox. ... View more

It would be great to have the information how many tickets my customer has opened also on the ticket itself :)   It would let us identify the duplicates more easily, quick access to other issues of the customer is also beneficial (now I have to open contact information and move back and forward).   It would be even better if you can set it in the same way as you have set viewing the live chat conversation within a ticket - when I will click on another ticket name, it could be viewed in a pop-up window :)    ... View more

One of the features we miss most is the embedded "read-only" timeline view. In working with systems where we had no ability to add HubSpot activities into their system, or when working with systems where the client wants to see latest page views, etc. in the embedded form, this gadget was extremely helpful. Many sales teams do not want another username/password to another system; the read-only view was the perfect solution for that problem.   My understanding is that it was removed for lack of security - fair point as it was set up.   Perhaps it could be brought back and secured by passing the information through the API along with a signature (much like how webhooks authentication works now with signatures). This signature could be required to be appended to the iframe URL, have a 5 minute timeout, and the remaining information could be passed through the API. This would mean one call for the data instead of trying to recreate it on our own through many different calls on the fly.   Thanks for hearing us out! ... View more

Given the fact that you cannot undo the merge command we believe it would be beneficial to have the ability to restrict the merge command to admins only as a configuration setup option.   ... View more

We have this situation where  I think there should be an option to be notified when a bot chat starts – this is for 2 reasons that I can think of so far: When in a testing phase. While a bot can automate most of the process it would be great to be able to monitor it and step in when there are issues or somebody is getting upset? If you try getting your Bot to ask for a phone number and email there is often issues when the visitor doesn't want to put this in which makes the Bot go back with an error message. If we had a notification that a Chat with the bot has been initiated we can step in as soon as there is an issue to save an upset visitor! At the moment we miss so many of these mishaps... not good.  We want to use the chat and bot in a hybrid format in which case we need notifications as soon as either of them is initiated. This is because we have a virtual assistant that we want to manage our chat/bot and we see it useful for it to be automated with the multiple choice questions as these virtual assistants don’t have sufficient product knowledge. As far as I know if we only use live chat and not the Bot we can’t have pre-set questions with multiple choice answers. The ideal situation is that when the ChatBot is initiated our virtual assistant gets a notification and can keep an eye on the conversation from the start and step in if anything goes wrong. ... View more

I would like to the ability to change the Sales Pipeline while using the mobile app. This seems like a simple property that should be included from the Edit or Create a Deal screen. An even better solution would be for the default properties that show when creating or editing a deal on the desktop version, to show up as the default properties in the mobile app as well. ... View more