Great minds think alike

HubSpot should provide a way to customize category slugs so users have proper control over language switching. Alternatively, they should offer a mechanism—similar to language_variants('localized') for standard pages—that allows developers to retrieve localized category URLs for multilingual implementations. Because currently, implementing a language-switch to a KB is a hastle. ...read more

Currently, HubSpot’s “Connect your LLM to custom workflow actions” feature supports OpenAI, Anthropic, Gemini, Cohere, and xAI. I’d like to propose adding Microsoft Copilot as an additional supported LLM provider. Many companies are deeply invested in the Microsoft ecosystem (Microsoft 365, Azure, Copilot) and cannot use external LLM providers due to compliance, data residency, or security requirements. ...read more

Hello team! I’d like to share an idea submitted by one of our customers regarding enhancements to the Invoice and payment process. The user has requested the introduction of an overpayment option on invoices. This feature would be particularly beneficial for managing bookings and services, as it allows users to pay amounts exceeding the original invoice total. By implementing this, users will find it easier to track overpayments and manage subsequent invoices that incorporate these additional payments. While credit memos are a useful tool, there are still some areas for improvement. For instance, the ability to reference the associated invoice—specifically its date and amount—would add clarity. Additionally, allowing customization of memo names (e.g., changing CRED-000 to include letters) would help users link memos to specific deals or payment situations more effectively. Furthermore, the user has suggested expanding the Payment status options. In addition to the existing statuses of paid and voided, they would like to see options for Open, Partially Paid, and Overpayment. ...read more

What Hubspot could do instead would be open a dropdown where we can seletec the workflow you want to see the contact enrolled and select that checkbox(es) OR can simply move the option we currently have in the segment called "Workflow Enrollment" to the contact view filter as an option but cannot remove this option from there There is ctually a thread linked with it, but I haven't seen any sugestion of improvement, that's why I'm posting as a new idea Here is the thread ...read more

Now that I am a Partner Admin to some of our clients, I realized that I am not able to do "high-risk" actions like CRM Manual Data Back Up and Knowledge Base Migration.  I checked with Support and these actions can be done only by a Super Admin.  I normally have to do this work for clients, now I have to request for a paid Super Admin seat to be able to do this. I believe the expectation is that a Super Admin is meant to action on more "high-risk" actions (like migrating the KB) since it's irreversible.   I think a good middle ground would be something like a Partner-requested, Admin-approved setup so there doesn't need to be a change or permissions. Tagging Product team cause I can see how this would make things a lot smoother. ...read more

I recently started using HubSpot for my company's social media. I do like a lot of the features, but it falls short in some areas. It is important to have the proper ratios that match the applications formatting. stories and reels are usually the 9:16 ratio and will look silly at the 4:5 ratio. People will be less likely to use Hubspot to upload stories and reels if there are these limitations.   Linkedin and Instagram allow up to at least 20 photos per post. HubSpot only allows 9. This should be updated as other posting website and applications allow for more than 9, if not all 20.   The locations for the post are amazing, but it does not specify the address. There are a lot of places with the same name, so I do not use this feature through HubSpot because I do not want to risk tagging the wrong location. ...read more

Summary Please add first‑class dark‑mode support and a transparent (or configurable) background option for the HubSpot website chat widget. Current behavior We use the HubSpot web chat widget on our product, which has a modern dark‑mode interface. The widget itself sits inside a solid rectangular container that’s rendered as a black box behind the chat bubble. In dark mode, this creates a heavy block in the corner of the screen that doesn’t match our layout or spacing (see attached screenshot). Even after customizing the accent color and font in the chat channel settings, we cannot change or remove this solid container. The widget also does not adapt to the browser/OS dark‑mode preference, so it looks “bolted on” instead of integrated with the rest of the UI. Requested improvements Add an option for the chat widget container to be transparent (or have configurable opacity) so only the chat bubble appears over our app, without a big black box behind it. Provide better dark‑mode support for the widget (e.g., respect prefers-color-scheme or let us define separate light/dark styles). Expose more granular appearance controls (background color, radius, shadow, margins) in the chat channel/brand settings or via the Chat widget SDK so we can properly match our product UI. Why this matters Our product UI (Zeck) is heavily design‑driven, and a large black rectangle around the chat widget in dark mode feels off‑brand and distracts from the page content. We’d like the HubSpot chat to feel native to our app so we can confidently use it as our primary support entry point. A transparent or theme‑aware container would significantly improve the UX and visual polish for any product using dark mode or custom layouts. ...read more

We want to be able to create a link for some deals in Draft stage but thats currently only possible if the quote is published. So we either: 1. Need to be able to create a quote link for specific quotes in draft stage through a workflow 2. Or be able to push certain quotes from Draft to Published which will create the link we need - again through a workflow.  The reason we need this is because some of our quotes in draft stage are ready to present to the customer so we want to sent them this sample link to preview, which is currently not posisble though a workflow.  ...read more

HubSpot should allow marketers to define targeting filters directly within a marketing email, creating a temporary audience that exists only for that send, rather than requiring a saved segment.   Most of our marketing emails are sent to one-off audiences (for example, contacts who downloaded any of several specific publications). Today, this requires creating segments that are used once and then have to be identified as temporary.   Supporting temporary, email-specific audience filters—alongside the existing option to select a saved segment—would reduce segment clutter and eliminate the need to create, name, track, and later delete single-use segments. ...read more