There are many reasons why an email may bounce, and that isn't a problem most of the time. However, when the communication is a time sensitive transactional email (invoice, contract, product status), we aren't always aware of it not being delivered in a timely way.   I have 'solved' this problem currently using a workflow on specific emails that will send me an internal email letting me know that CONTACT.EMAIL has bounced from "some important email," because currently there is no way of knowing what email it was that bounced.    Just adding a personalization token for most recent bounced email would even be sufficent, then I would be able to set up logic to send an email when those bounce to the contact owners, including what they bounce from and provide them reccommended next actions to follow up with them. ... View more

Hi,   (Allow to) Send more than one DOI (Double Opt In) Email Think about this case: A user submit a form and recieves an DOI Mai. He does NOT confirm the email in this case. Later, he visits our website again and fills out another (or the same) form AGAIN. What happens? Nothing, because he had not confirmed the first opt in mail before. But maybe heinterested in confirming his mail now, because he has other intentions to submit the form. We lost this user and potential client forever.   So it should be possible to (automatically) send more than one DOI Mail (e.g. after a period of time or if the user fills out another form).   Opt In Reminder Mails A user recieved an Opt In Mail and did not confirm his identity - e.g. because he forgot it or does not find the time to confirm). From our perspective it make sense to send him a (final and unique) SECOND DOI MAIL after a period of time. I think this DOI Email Reminder will increase our Opt In Rate elementary.  Using an email workflow is not possible, because the user did not give us permission to send him marketing emails.    Both features seem to be gdpr conform and could work within the EU.   ... View more

Add the ability to attach screenshots to chat conversations. Currently, if someone needs to provide an image, they end up having to email the image to the person, rather than being able to send it directly to the prospect via the chat.  ... View more

Hello,    We have one website that is used by different clients, and we would like to be able to give clients specific views on their Analytics Dashboard. For example: US clients see their US data, but not Germany's data.  German clients see their German data, but not the US data.  But as admins, we can see all countries data.  This makes the data more meaningful and more private.   Thanks! Katarina     ... View more

Problem It's very hard to get an overview of what needs attention, either as a sales rep responsible for deals or a success manager looking after clients. Currently the only thing you can do is work through a list of your deals/companies, and there's no indication what you might need to prioritise.  Other solutions like Amity and Pipedrive simply colour code clients/deals based on how engaged they are and when they were last contacted. This makes it very easy for a rep to log-in and see what needs attention.     Solution Leverage the extensive data you track on engagement to indicate company health e.g. are contacts engaging with the site/blog. Are they opening and replying to emails etc.   Deal health can be indicated in a similar way, colour coding e.g. green, orange, red; with an emphasis on when they were last contacted by the deal owner.   With Hubspot data you could make this even more advanced and insightful than competitors. ... View more

Below is the logged email from Japanese client.  Logged Email                                     Contacted support, and the root cause is due to sender's email client changes encoding, and HubSpot simply capture the text in the header section of the email.    Most of the time, it works if customer uses major email client (ie:Gmail), but time to time, some company uses minor email client.    Support ask us to check which email client customer is using.  I do not think it is realistic to ask customer "Which email client are you using? I want to know because we want to log your email to the CRM that we are using".    Can we please get this issue fixed?  ... View more

It would be highly useful if we could take elements of a campaign, or anything in Hubspot and connect them to a visual journey.   Marketers spend a lot of time planning out the parts and flows of a funnel or a longer journey. Workflows are fine for a quick start to finish flow but what about a person traveling through multiple funnels (and those emails) to multiple landing pages. The and If branching of the current workflows is limiting and also takes up a lot of room.    The visual mapping components are already available and presented in areas like content strategy tool. ... View more

As of now, the Hubspot Outlook plug-in only allows to exclude individual email addresses from tracking and logging. This makes it near impossible to exclude all internal emails from the system. Since Hubspot does not allow you to delete tracking data, at least the subject of internal mails stays within the contact if someone forgot to disable the plug-in for a quick reply within the company.   In the Hubspot settings it is possible to deactivate logging for all email addresses with a common * filter (exclude *@example.com will exclude all emails to any address that ends on @example.com). This kind of functionality would make the Outlook plug-in much more usable, since internal mails could be excluded by default. ... View more

It is currently only able to see the first message the visitor typed in chat in the slack notification.  Since the email field will be shown after that, it would be great if it's possible to update the notification so that the user is able to know if the visitor filed in the email address field in slack notification.  ... View more