The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer.   open > timer counts the time a ticket is open pause > timer stops counting until the ticket is in open or closed closed > sets the close date and stops the clock ... View more

I think sorting is a very important and also a basic function of a tool. I understand the reason of using the owner's ID for filtering and sorting as owner's ID will never change. However, no one will recognise the owner's ID, we will only recognise the owner's name mostly is our colleagues' names. Can HubSpot use owner's name for filtering and sorting? This will make HubSpot more user-friendly, thank you. ... View more

Role: For anyone who needs to import existing folders/files into file manager from their computer. Goal: When importing files into File Manager, allow the import of folders, including nested folders. Example: When migrating from one HubSpot portal to another, you're able to export all of the files from File Manager. These files will export in the same structure in which they were stored in HubSpot originally, within nested folders. However, if you try to import those same folders/files into a different portal, you have to recreate each folder manually prior to being able to import the files. Value: Depending on how many files a company has, it can take hours upon hours to recreate all of the nested folders and import each folder's files separately. This is a huge waste of time and delays onboarding since almost all assets depend on the files being available. ... View more

A 45-minute buffer time option would be extremely helpful. I also see some posts languishing in this forum asking for buffer times longer than the current limit of 1 hour. We don't need that, but it seems like HS users are needing more options in general. Wonderful HS team, please add a 45-minute buffer time, as well as additional options, so that your users' needs are met.  ... View more

The inbox that forwards messages now adds that inbox email address to new conversations and we are having to go back and delete that email address. If we reply from the conversations inbox, it is often creating a duplicate ticket because our hubspot@ account is emailing the + 1 email each time as well. ... View more

We need the ability to be able to enter and have sales activities with a contact in HubSpot even if it exists in your HubSpot account already.   With having a larger sales team where the contact might interact with multiple salespeople, this becomes a problem when you can't enter the contact in HubSpot because another user already owns the contact, and limits the sales activities to outside of HubSpot.   Since each contact as it is entered is given a user ID, instead of basing it off the email, I hope this is something that can be changed to accommodate this change. ... View more

Hi,   I also contacted support on this, since it was weird for me that this wasn't an option. It should be great to be able to edit contact fields directly from lists we are viewing.   Other than shortening greatly the amount of effort for changing fields, I would specifically use it in scenarios where I want to align my contact. A great example is where I have a list of contacts I have not yet sorted by their role in the company (a custom multiple-choice that I use to control my mailing lists), I would love to just go over one by one and change them accordingly, clearing the list. ... View more

Some users use an alias email address for sending and want the From name to be customized based on the context of how they are using that address. In Gmail, you can customize the From name based on Alias and users would like to replicate that in HubSpot. Presently it shows the Across All Accounts user name connected to the account.  ... View more

At the moment the access controls are quite limited, and entirely on the user side, rather than the content side. The only controls are whether a user can see their contacts, their team's contacts, or all contacts.   Sometimes you want a contact/company/deal to only be visible to certain people (e.g. their owner), and currently there is no way of doing that. You can utilise teams to make it so that all contacts assigned to a person or team are only visible to that person or team, but there is no way for this to be set on a per contact basis.   This feature would make it much easier to control access and improve security and compliance. When combined with email logging, it will also help avoid people seeing emails that they shouldn't. ... View more