Great minds think alike

We really like using HubSpot's message templates, especially because of the feature that allows you to insert personalisation tokens, which are then automatically filled in the email.   Unfortunately, there is one essential feature that is available when saving Outlook templates but is still missing from HubSpot's message templates: it would be nice if you could store fixed recipient email addresses for specific message templates.   Specifically, from our point of view: we work with partners whose products we resell. When one of our customers orders a partner product, we have to send an email to our partner specifying which customer ordered which product with which key data. The partner requires us to always send this information to specific email addresses. And it would of course be easier for us if these email addresses were always stored with the message templates. ...read more

I’m submitting this as an accessibility issue, not a cosmetic preference. Recent UI changes in the internal agent web interface (Tickets / Help Desk / Conversations) introduced blue/teal text on a white background. This creates a health-related accessibility barrier, as it triggers migraines and significant eye strain and affects my ability to work safely for extended periods. Important context: System-level blue-light filters (e.g., Night Shift / Night Light) do not help and actually worsen eye strain by reducing clarity and increasing visual fatigue. The only effective solution for my light sensitivity and migraines is a true dark interface (black or near-black background with light text), which I use successfully across other tools. Text color itself is a major trigger — certain hues (including blue/teal on white) significantly increase eye strain. Mobile app dark mode is not a viable workaround due to high ticket volume and the need for full web-based workflows. Currently, the internal agent web UI does not offer: A dark mode or high-contrast theme User control over background color User control over text/letter color The ability to adjust contrast in a way that accommodates light sensitivity and migraine triggers This creates an accessibility barrier for agents with light sensitivity, migraines, and visual processing conditions. While contrast ratios may technically meet minimum guidelines, accessibility also includes user-adjustable presentation, especially when specific color combinations cause adverse physical effects. Request: Please add one or more of the following for the internal agent web interface (Tickets / Help Desk / Conversations): A true dark mode A high-contrast or low-glare theme User-controlled theming, including the ability to adjust: Background color Text/letter color Overall contrast Providing control over both background and text colors would allow agents with different accessibility needs to configure a workspace that does not cause physical harm or limit their ability to work. This would align HubSpot with modern accessibility practices and with other enterprise tools that support agents with light sensitivity and migraine-related accessibility needs. Thank you for considering this from an accessibility and health-impact perspective. ...read more

The playbook card features a recently used and frequently used recommendation but does not allow us to reorder the playbooks in the card. It would be preferably to be able to show the playbooks in a set order (such as alphabetical/numeric so that playbook "1. aaa"  through "10. zzz" appear in order, or even a custom order like we can when adding properties to a record card.   The recommendations for frequent and recently used are not particularly helpful, as different records are at different stages - what was recently uesd may not be needed again on a record. ...read more

HubSpot recently released the ability to ASSOCIATE Leads and Custom Objects. I want to extend this functionality, so that we can CREATE Leads from Custom Object records.  I spoke with HubSpot Support about this, and the main obstacle is that the Lead must be associated with a Contact or Company, not just the custom object. My proposal for this is that the Create Lead form would include a required association to either a Contact or Company record. We see this object association option in other object creation forms.  ...read more

HubSpot should provide a way to customize category slugs so users have proper control over language switching. Alternatively, they should offer a mechanism—similar to language_variants('localized') for standard pages—that allows developers to retrieve localized category URLs for multilingual implementations. Because currently, implementing a language-switch to a KB is a hastle. ...read more

Now that I am a Partner Admin to some of our clients, I realized that I am not able to do "high-risk" actions like CRM Manual Data Back Up and Knowledge Base Migration.  I checked with Support and these actions can be done only by a Super Admin.  I normally have to do this work for clients, now I have to request for a paid Super Admin seat to be able to do this. I believe the expectation is that a Super Admin is meant to action on more "high-risk" actions (like migrating the KB) since it's irreversible.   I think a good middle ground would be something like a Partner-requested, Admin-approved setup so there doesn't need to be a change or permissions. Tagging Product team cause I can see how this would make things a lot smoother. ...read more

This idea is primarily for developers, technical admins, and advanced HubSpot users who regularly work with the CRM APIs, custom code actions, integrations, or external systems. Problem: Today, the only way to see a property’s internal name is to click into each individual property. When you’re working with APIs or external tools, internal names are what actually matter — not labels. If you need to reference or validate many properties at once, this becomes extremely time-consuming and disruptive. You’re forced into a repetitive loop of opening properties one by one just to copy a single value. Proposed Improvement: Add Internal Name as an optional, visible column in the Properties table (similar to how names, groups, and access types are shown). Ideally, this column would also be searchable and sortable. Why This Matters: Dramatically improves developer and admin efficiency Reduces friction when building integrations, workflows, and custom code Makes property audits and troubleshooting far easier Aligns the UI with how properties are actually used in APIs and automation This small UI enhancement would save significant time for anyone working at scale with HubSpot data and would meaningfully improve the developer experience across the platform. ...read more

On Hubspot settings > Use defaults we do have option to set the font type and size. However this default doesnpt apply to Templates.   Perhaps having an option to set the default font type and size on the templates would save a lot of time especially when we are using message templates quiet often ...read more

We want to be able to create a link for some deals in Draft stage but thats currently only possible if the quote is published. So we either: 1. Need to be able to create a quote link for specific quotes in draft stage through a workflow 2. Or be able to push certain quotes from Draft to Published which will create the link we need - again through a workflow.  The reason we need this is because some of our quotes in draft stage are ready to present to the customer so we want to sent them this sample link to preview, which is currently not posisble though a workflow.  ...read more