We use the HubSpot Chats to both authenticate (id and security questions/answers) and discuss private information with clients.  Currently HS Chat function maintains previous chat text which usually have both authentication and private information listed from clients previous connection.  If the client's computer was accessed by an unauthorized user, then that unauthorized user would have access to both this authentication and private information.     We'd like to see a profile option to not allow previous texts to be able to be viewed by our external clients, but instead just accessable by us.  It should also treat each chat session as a new session if we close out the chat from our side (not when the external client select the X though) allowing our BOT authentication questions to be presented with every chat.     This is s significant concern due to the securiry vunerabilty related to it. ... View more

When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by default.    As a company that sends 100% of our inbound and outbound emails from inside tickets, leaving this checked makes it difficult to locate the email associated to the ticket. We can uncheck it ticket create, but that is an extra step that can easily be missed. Also our inbound emails automatically create a ticket and this setting is "checked" in those instances. Please allow clients to uncheck or turn off this setting for all new tickets.      screenshot ... View more

On the Hubspot online meeting scheduler (Schedule Meeting window that prompts for email address first), we’d like ability to customize the style (thickness, color, etc.) of the border of Step 1 of the form.   We currently embed this on our site (not using Hubspot CMS) and there is a thick blue border around the form which leads to "banner blindness" and is likely impacting conversion of those wanting to schedule a demo with us.   Would love the ability to style, or apply CSS to this online schedule meeting UI so we can make it better conform to our website and strengthen conversion. ... View more

Hi guys,   Can you consider making E-Sign part of the Professional package €400/mo + €75/user should be plenty sufficient to make it so your users can utilize E-Signatures, it's a very basic function and it feels a cheap tactic that it's gated behind a €700/month upgrade that we (and I'm sure most companies) do not need for any other feature.   Please consider making this a separate module or packaging this into Professional.  ... View more

When creating a task, it defaults to being due at 5 pm. There is no way to change the default for this. You need to manually change every task which is time-consuming. There should be an option for default this time to one of your choosing.  ... View more

Scott from the product team here.   We've heard from our customers that sequences reporting does not give a full picture of email performance, and customers must try to stitch this data  together by viewing template and sequence reporting independently within HubSpot.     To solve this, we're building open and click reporting directly into Sequences.     If you're interested in getting early access to open and click reporting, upvote this post and we'll reach out to you to let you know as soon as it's available.  ... View more

Workflows are great to send notification emails to customers related to tickets (e.g. when they open a ticket, or close a ticket or don't respond for multiple days).   However, when a customer replies to such an email, it doesn't get associated with the ticket, but gets again sent to our conversations inbox. These emails should get associated with the ticket! ... View more

Our team uses Sequences as a way to start a conversation with the prospect and make phone calls while the sequences are running.   When we connect via phone, and not email, it would be very helpful to us if logging a phone call would count as a response to the sequence and unenroll the contact.. ... View more

It is pretty cool how you check out an knowledge base artikel if somebody else edits it and that you can comment on it.   However, many people are nowadays used from Google Docs that they can work in the same document at the same time. Such an experience would be super nice in your editor too!   Why should you care? Well this one would be a true differentiator vs. Wordpress for collaborative teams!   Not sure if there are frameworks for this out there. I found https://www.codox.io/    ... View more