Status: Idea Submitted
Had some difficulties with the chatflow function, would be great if it was set up exactly like how workflows are as opposed to have one line with every action - being able to split them up with branches.
Also, notifications could be a good addition to if it hasn’t been created already similar to a form submission.
This. The chatflow functionality is cool in concept, but I find the UX/UI to be incredibly confusing. I don’t really understand why the builder wasn’t modeled more closely to the existing workflow functionality. When a new branch is created, I’d love for that to add to the existing page and show that branch as a “branch” rather than have it nestled under the prior options. This causes confusion, especially when it appears that items in one branch can have an impact on the functionality of another branch. There’s additional comments that I can add, but overall I think this feature would be improved by making the UI more similar to existing automations within the HubSpot application.