Chatflow improvements!

Trying now to pull reports on a chatbot and it’s astonishing that these have never been brought up!

-I can’t determine WHO went through the bot - or how many times.

-My “tests” in the preview are calculated in the completions, and each test is a new completion!!? So I can’t determine how many unique contacts went through a bot…

-Reporting on answers to questions is minimal and very inconclusive

This is a really powerful great tool with very disappointing reporting and visibility.

Would love any ideas or tips if anyone has any!

Hi,

@Melly2022 , I completely agree. The analysis and insights are so disappointing and could tell us so much more.

It seems as if the chatflow functionality just isn’t used by customers as much, but this might be a game-changer for many HubSpot customers.

HubSpot, please introduce a more detailed reporting functionality!