Status: Idea Submitted
I’m trying to get further information on the result of a chat bot facility we offer on our website but dont currently have the ability to break the chat down as i require in the dashboard.
I want a breakdown of what answers people are giving to the questions and how far they get with the bot. I can see when i open the individual records what their answers were to the questions but cant see it on the visualisation and have been told by support that this is not currently available.
excellent idea - would love to see an aggregate of the answers for reporting so further improvements can be made to the chatflow and relevant content based on whether they found what they were looking for or not (especially for KB related chatbots)
I built a free tool for exporting Conversations to CSV file. Perhaps you can use that to do further analysis on your messages.
Please let me know if I can help answer any questions about how to use it.
Cheers,
Ken Fischer