It’d be great to have a place to easily see any conversations that were touched or handled by the AI customer agent. This way, I can review its responses and understand how we can improve them by building or adding content to fuel more effective answers from the AI. Hubspot support has confirmed that there’s no way to create a custom view at this point for AI-handled conversations.
yes! a filter like the current “Bot” one but for the specific agents in the inbox would be great.