We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies
Reject

Tickets & Conversations

Search Tickets & Conversations for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
WStoffberg on May 23, 2022
Email Signature in Shared Inbox
Hi, We are in the process of moving shared inboxes into HubSpot and are setting up the team signatures. However, we were having an error code issue and after chatting with support it turns out there is a character limit. This essentially mea read more
Reply Connected Email
0 upvote
0 Reply
PBonoff on May 23, 2022
Outlook and Gmail "Conversations" are broken by Hubspot emails
Our sales process requires many back and forth emails. We noticed that responses from the Conversation inbox in HubSpot "break the chain" for customers that are writing to us from Outlook/Gmail. Instead of showing in one conversation, our responses read more
Reply Professional
0 upvote
0 Reply
WASTIEN on May 17, 2022
Email object from form submission
In order to better track customer complaints and email loop, is it possible to configure the subject of the email loop created following the submission of a customer complaint form? Ideally, it should be possible to customise it with the properties read more
Reply Conversations Forms Tickets
0 upvote
4 Replies
WASTIEN
Member
May 17, 2022 04:58
@karstenkoehler I think we are not on the same page. So I attach the following picture and hope it will make sense. This is the email l...read more
Solved
AVinal on May 16, 2022
How can we trigger an automatization to change the "status" of a ticket ?
Hi! Thank you so much for helping me. I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket. The idea is that once something occur read more
Reply Professional Service
0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
May 16, 2022 02:48
Hi @AVinal , You can create a ticket-based workflow for this, as shown below: HubSpot interprets "is known" as "has changed", ...read more
CWines on May 12, 2022
Sync Conversation Comments to Ticket
If I create a ticket from a conversation, I want the comments I make on that conversation to appear in the ticket. They often include vital process information on the steps I take to close a conversation.
Reply
0 upvote
1 Reply
kvonloesecke
Community Manager
May 13, 2022 07:58
Hi @CWines , Thank you for your feedback! This would be a helpful feature 🙂 I would highly recommend you to please post this product...read more
squigglebit on May 12, 2022
Emails per Ticket reporting
I'm trying to report on how many emails are contained within a ticket but I seem to be drawing a blank. I've got this far and then I can't seem to figure out how to break it down further. Am I missing something or is this another thing HubSpot can' read more
Reply Enterprise
0 upvote
9 Replies
karstenkoehler
Hall of Famer | Partner
May 12, 2022 04:40
Hi @squigglebit , For troubleshooting, I need a bit more detail 😉 I assume that the counts do not match what you're seeing on the tic...read more
DavidMc on May 11, 2022
How to respond to tickets generated via the API
We are switching from tickets generated from connected emails to tickets directly created via the HS API from a form on our website. We have this working, however there is now way to respond directly to the ticket, only to start a new email with th read more
Reply
0 upvote
2 Replies
SMatteson
Participant
May 13, 2022 11:37
We have this same issue, however, the form submission goes to a ticket and we can only create a new email to reply. Would love to see that the body o...read more
Luvabulls on May 10, 2022
Show customers open tickets on wordpress
Hello everyone, Im extremely new to hubspot and im initially looking to use it for customers to raise support tickets from my wordpress website. Ive embedded a form that allows my customers to raise a ticket but ideally I would like this to be l read more
Reply
0 upvote
1 Reply
kvonloesecke
Community Manager
May 11, 2022 10:56
Hi @Luvabulls , Welcome to HubSpot and to the Community! Have you heard of the customer portal feature in HubSpot yet? 😄 A cu...read more
rjbudding on May 10, 2022
Conversation Onwnership not set correctly while Contact Owner is known
Hi We have an Inbox that has Forms connected. The Forms have an onwership routing rule of Contact Owner first, if Unknown then Team A. What happens is that when a new form gets submitted, and a new contact + company needs to be created, read more
Reply Professional
0 upvote
3 Replies
Jnix284
Top Contributor | Partner
May 11, 2022 06:25
@rjbudding - I have an idea that might work... I didn't have a chance to build it out, so I'm not sure what options you'll have when you get to ass...read more
EbarakHossain on May 09, 2022
Create Tickets from WooCommerce Orders
Hi friends, I need your kind help with WooCommerce<>HubSpot connection. Currently we are using WooCommerce by MakeWebBetter as a connector between our WooCommerce store and HubSpot. We need to create HubSpot Ticket for each WooCommerce o read more
Reply Professional
1 upvote
3 Replies
himanshurauthan
Recognized Expert | Diamond Partner
May 12, 2022 03:19
Hello, @kvonloesecke @EbarakHossain , So to create tickets for each deal coming in HubSpot please follow these steps:- Create a deal...read more
Solved
JimyMason on May 09, 2022
Tagged articles take priority
In Hubspot, there is the feature to add tags to articles. The idea being that the tag will help associate users and visitors to your knowledgebase to the right articles. It should also improve the accuracy of your chatbot's KB lookup. The issue I read more
Reply
0 upvote
1 Reply
Accepted Solution
kvonloesecke
Community Manager
May 10, 2022 12:43
Hi @JimyMason , Thanks for your feedback! This would be a helpful feature 🙂 I would highly recommend you to ple...read more
Envigo on May 06, 2022
Capture email when chat status is away/offline
Hi there, On our website we are using a chatbot to ask users a few questions to figure out what they are interested in. After responding to those questions we ask for an email then pass along the chat to a member of the inbox. If the members of read more
Reply
0 upvote
3 Replies
Olivia_Bagnall
Guide | Platinum Partner
May 10, 2022 15:05
@Envigo Happy to help here! I would proceed in this way: 1) Set the bot to appear 24/7 2) Once you have asked all the questions in the bot, ...read more
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

How can we trigger an automatization to change the "status" of a ticket ?
Create Tickets from WooCommerce Orders
Multiple Chatbots for Different Roles