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AaronBoatin on March 20, 2023
I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more
0 upvote
1 Reply
Hall of Famer | Partner
March 20, 2023 22:17
Hi @AaronBoatin , As far as I know, there isn't any way to automate this, no. The person who closes the ticket would have to quickly check whe...read more
TDokov on March 20, 2023
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
0 upvote
0 Reply
paulem on March 20, 2023
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns read more
0 upvote
1 Reply
Community Manager
March 20, 2023 13:59
Hello @paulem , thank you for posting in our Community! I want to invite our top experts to this conversation @KMI @louischausse any suggestions...read more
BRapson on March 19, 2023
Hi, I have 9 deals all at various stages, but the different stages aren't registering on this report. What are we doing wrong?
0 upvote
1 Reply
Hall of Famer | Partner
March 19, 2023 22:10
Hi @BRapson , In the version of this report that shows conversion rates from one stage to another, HubSpot expects a deal to have gone through...read more
EArosemena on March 17, 2023
There are random associations across deals/tickets/contacts which are particularly confusing. How can we fix this? Thank you
0 upvote
1 Reply
Hall of Famer | Partner
March 17, 2023 06:44
Hi @EArosemena , While these things may seem random, they usually aren't. Have you checked the association history of these records for clues?...read more
PLaukvik on March 17, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more
0 upvote
1 Reply
Community Manager
March 17, 2023 13:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam ...read more
VBhardwaj on March 16, 2023
Hi, I am getting this error : Some features will stay blocked "We weren't able to verify your information. Unfortunately, we can't give you full access to the HubSpot platform. This is a final decision ." Kindly guide me to get full access. read more
0 upvote
1 Reply
Hall of Famer | Partner
March 16, 2023 22:52
Hi @VBhardwaj , @VBhardwaj wrote: "We weren't able to verify your information. Unfortunately, we can't give you full access to the HubS...read more
OllyLD on March 16, 2023
Hey All, Hope someone can help or advise. We are in process of migrating Service Tickets to HubSpot, and just trying to set up some automated emails. We currently use HS for Sales/Marketing. We have Jira integrated and a development Pipe read more
0 upvote
2 Replies
Participant
March 17, 2023 10:09
So this doesnt really help. We have the following set up: However it says this subscription type is not available for marketing emails. ...read more
CSic on March 15, 2023
Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte read more
0 upvote
1 Reply
Community Manager
March 16, 2023 05:16
Hi @CSic , Thank you for reaching out to the Community! I can see that you have an open ticket with our support team. I would encourage...read more
esealpha on March 15, 2023
I am trying to come up with a workflow that will allow us to distribute company-wide announcements in the event of an emergency. One person will do...something. Fill out a form, send an email etc. which will trigger a workflow. This email or read more
0 upvote
3 Replies
Top Contributor | Partner
March 17, 2023 00:25
@kvonloesecke , Thank you for tagging me in this query. Happy to help!
Solved
Pedrodelamigo on March 15, 2023
Hey there, Hope all is well. Just a question which I can't seem to find the answer for online. So with Hubspot ServiceHub Enterprise you can make up to 50 dashboards. So my question is simply: if there is a free service hub user in the environment read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 15, 2023 03:13
Hi @Pedrodelamigo , Correct, HubSpot isn't limiting how many dashboards or pipelines a user can see when that user is a free user. Things like...read more
MAgterberg on March 10, 2023
Currently when having pipeline A open in tab 1, and pipeline B open in tab 2, the pipelines synchronize to A in both tab 1 & 2, when working in pipeline A latest. And vice versa. Make it so that you can do work in pipeline A in tab 1, and c read more
0 upvote
3 Replies
Hall of Famer | Partner
March 10, 2023 04:48
Hi @MAgterberg , Understood, thank you for elaborating. Currently, I don't think it's possible to change any settings for that and it's unfort...read more
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