I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more

Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more

We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns read more

Hi, I have 9 deals all at various stages, but the different stages aren't registering on this report. What are we doing wrong?

There are random associations across deals/tickets/contacts which are particularly confusing. How can we fix this? Thank you

Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more

Hi, I am getting this error : Some features will stay blocked "We weren't able to verify your information. Unfortunately, we can't give you full access to the HubSpot platform. This is a final decision ." Kindly guide me to get full access. read more

Hey All, Hope someone can help or advise. We are in process of migrating Service Tickets to HubSpot, and just trying to set up some automated emails. We currently use HS for Sales/Marketing. We have Jira integrated and a development Pipe read more

Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte read more

I am trying to come up with a workflow that will allow us to distribute company-wide announcements in the event of an emergency. One person will do...something. Fill out a form, send an email etc. which will trigger a workflow. This email or read more

Hey there, Hope all is well. Just a question which I can't seem to find the answer for online. So with Hubspot ServiceHub Enterprise you can make up to 50 dashboards. So my question is simply: if there is a free service hub user in the environment read more

Currently when having pipeline A open in tab 1, and pipeline B open in tab 2, the pipelines synchronize to A in both tab 1 & 2, when working in pipeline A latest. And vice versa. Make it so that you can do work in pipeline A in tab 1, and c read more