Hello, Our chat has more traffic than our phones, and less responses than our form submissions. Because of this, the chats get lost in the HelpDesk, as the team is usually working Tickets. In other CRMs, the chat is presented as a pop up for th read more

i created for on hubspot and installed plugin on my wordpress website ,my form is not showing up on website how do I get the pop-up form to show up on my website? I did all of this and also installed the plugin, but it doesn't seem to work. read more

Hello, I'm importing a large number of contacts to Hubspot from another platform. When I did so, I specifically assigned the first and last name columns to the corresponding first and last names. However, when I view my contacts, all of them read more

Hello, When insert the HTML code for my HubSpot signature, I am including our company logo. The preview looks fine, howvever, when I actually email anyone, the email that is received the logo portion of my signature has a message that states "T read more

I have created a Chatflow bot based on the Customer Agent. The Chatflow shows correctly on my Knowledge Base page, but it does not show on my landing page. My landing page is generated in HubSpot. The landing page (does not show) lives on https: read more

Hi Team, Here is an issue that I'm facing, when we open a conversation on our support inbox, its coming as the email was sent by our tech support email, but on the ticket it shows that the email was sent by our customer. In some cases the email read more

Hi! Are there keyboard shortcuts available in the Help Desk to quickly send your reply and set the ticket to closed/other statuses? Zendesk had these shortcuts and the ability to quickly "play" through tickets, jumping forward and back in t read more

I created a free account and than after a few hours random;y got suspended. All I did was create a website and link my domain. Customer support said I have to pay money to talk to a support agent and post here. I don't even have a option to appeal. read more

The Problem: When the AI Customer Agent asks "Did I answer your question?" and someone respond with a "thumbs down", it will provide two options; Transfer or That's all I've had immediate feedback from customers that this language i read more

Hi team , i have created my website using a theme from hubspot. though i have completed all the steps , the website still not accessible by a thirdparty by myself by typing the domain name. can you explain the reason and how i can resolve this.

We’d like to request a feature enhancement for the Help Desk tool. Our goal is to reply to tickets from a generic email address (e.g., support@company.com ) , when tickets are created through channels like forms or inbound calls. At the sa read more

Hi everyone, Wanted to share an interesting issue we observed with our Breeze customer agent yesterday (conversation exchange attached). Has anyone else seen behavior from their AI-bot where the responses are referring to your company as if read more