Hi, as the title suggest, all closed tickets from a contact reopen when that contact replies in a seperate open ticket conversation. We have contacts that have multiple tickets throughout the year. When the contact replies to an email about ticket A read more

I'm new to hubspot, currently using the free version. New contacts appear in my account contacts list everyday that are a mix of letters and numbers. I've no idea where they're coming from. can anyone help?

Is there a way to automatically set the ticket name when you split at ticket? I don't see an easy way to do this in workflows and I am just trying to cut down how long it takes an agent to create a new ticket when splitting from the source ticket. read more

Is anyone using HubSpot as an IT Ticketing solution? I'm looking for something simple.

Hey there! We are thinking of migrating from the Inbox to the Help Desk because of the current (and future) advantages it offers. Our CST team is used to take a look at the I nbox sidebar, where you can customize and include any contact prop read more

We’re experiencing a high number of duplicate or multiple tickets being created for the same customer or service request. This happens when different external parties (e.g., agents, customers, or partners) send separate emails or submit new forms ab read more

Hi all, As my team and company grows I'm focused more and more on how to get the most out of the tools, in this case I recently moved my team to be using the Conversations Inbox to manage the 4 main company emails. Each email has it's own inbox wh read more

This pop-up started showing up in our knowledge base (see top right) and I'm not sure how to disable it. Any tips?

Hi, I have checked everything 10000 times but the chatbot won't load whatsoever can someone please check https://truleado.com and suggest what's wrong?

Hi! Why is it when you get an email notification from HubSpot notifying you of a new ticket submission, it opens the ticket OBJECT and it doesn't take you straight to the Help Desk? Is there anyway around this or a setting that I am missing? I h read more

Hey everyone 👋 I’ve been experimenting with the Customer Agent , and while watching this HubSpot video ( https://www.youtube.com/watch?v=mk9QnP8hij0 ), I noticed that during setup, it shows an option to select the agent’s role — Customer read more

Problem Overview: My landing page has disappeared from my HubSpot account following a deactivation alert email. I am unable to locate the page or any related files, including in the Archives section. Description/Details: I received an automa read more