We are emailing customers and our messages are not delivering to unsubscribed contacts. However, our marketing emails are sent from a different e-mail. Has anyone had this happen before and how can we fix this?
Hi @Hdento1,
This is, unfortunately, expected behavior and the only solution is to purchase the transactional email add-on: How to Use Transactional Emails to Send Relationship-Based Emails in HubSpot
For any other subscription type, HubSpot will not let emails through to unsubscribed contacts – regardless of whether they’re customers or not.
Best regards!