Sales Email

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Solved
TLarson3 on June 16, 2025
Hi there everyone, Quick question for you all. In my sales emails, I want to include a link to the email subscription page for a record. How is this done? When I do this in marketing mails it's a dynamic URL that is selected via this opti read more
Accepted solution
Hall of Famer | Partner
June 16, 2025 13:00
Hi @TLarson3 , As far as I know, these links cannot be generated for sales emails. The knowledge base article explicitly refers to marketing e...read more
Solved
JaneRiddington on May 07, 2025
I am not sure if possible but is there a way on general templates to only show a snippet if another field fulfils a criteria? I want to be able to trigger a snippet appearing if a existing company field is yes. So if a pre determined template is read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
May 07, 2025 12:20
Hi @JaneRiddington , Not out of the box, no. A workaround could look as follows: Create a workflow that enrolls contacts who meet the crit...read more
Solved
AYaretz on January 22, 2024
Hi. We have a contracter at our company and instead of creating a work email for her, is there a way she can use her personal email address and still have it appear as though it was sent from our company within HubSpot?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 22, 2024 14:31
Hi @AYaretz , When you connect a team email to a conversations inbox and give this person access to that inbox, she should see that address as...read more
Solved
jrhosseini on August 30, 2023
EMAILS BOUNCE FOR ANY NUMBER OF REASONS.. WE ARE CLIMBING A LEARNING CURVE WITH UNPAID SUBSCRIPTION... ONE OF OUR OWN USERS EMAIL BOUNCED.. NOW WE ARE NOT ABLE TO DO ANYTHING WITH THAT USER... UNTIL WE PAY FOR A SUBSCPRITION THAT ALLOWS US TO UNBOU read more
Accepted solution
Hall of Famer | Partner
August 30, 2023 07:05
Hi @jrhosseini , No need to shout. Please follow general online community etiquette. Removing a hard bounce yourself requires a Marketin...read more
Solved
JLangley on March 23, 2022
We have an Outlook integration which works fine in the office. But, we have a sales team on the road who are using Hubspot on mobile / ipad apps and they use Mail for their emails. Is there anyway to get the 2 apps to sync, at the moment our best so read more
Accepted solution
Thought Leader | Elite Partner
April 07, 2022 23:31
Hi @JLangley , Currently, the only possible way for the phone is to do the HubSpot address BCC. There's no other option currently not ...read more
Solved
rfernandes1994 on October 12, 2021
We are looking to contact a list of contacts (not opted in to Marketing as no consent collected when they were uploaded to the CRM) about an educational webinar we are hosting. We have a decent list of contacts but our Sales Team aren't able to bulk read more
Accepted solution
Hall of Famer | Partner
October 13, 2021 00:25
Hi @rfernandes1994 , Sequences would indeed be your best option here as they allow you to enroll contacts in bulks of 50 . Alternativ...read more
Solved
Claire_Freeman on June 16, 2021
Hello, I'm hoping to create a new list of contacts who have: 1. opened; and 2. clicked a link multiple times in past blog newsletter emails (i.e. targetting our most engaged blog readers, for further outreach). The filtering capabilities do no read more
Accepted solution
Hall of Famer | Partner
June 17, 2021 01:23
Hi @Claire_Freeman , Out of the box that's not possible at this stage, unfortunately. In general, keep in mind that especially the number of e...read more
Solved
IRayner on April 28, 2021
HubSpot is a CRM platform. The R stands for relationship. The primary mode of communication between organizations today is still email. When a contact sends me an email, I would expect a CRM to log that email and include it in the contact's relatio read more
Accepted solution
Hall of Famer | Partner
April 29, 2021 00:20
Hi @IRayner , HubSpot's email tracking is focused on replies, that's correct. (This knowledgebase post summarizes under which conditions the...read more
Solved
SKOT on April 23, 2021
Hello, I am attempting to create a workflow that sends emails based on if the prospect has responded to an email or not. However, I am confused. I do not see any information on what a "sales email" is in the system. Under contact prope read more
0 upvote
1 Reply
Accepted solution
Most Valuable Member | Diamond Partner
April 26, 2021 04:17
Hi @SKOT In HubSpot, a 'sales email' is any email sent via a user's individual mailbox and from their email address. These could be sent man...read more
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