Problem E-mail integration via IMAP

Smart CRM & Sales Hub Sales Email
1

Hello HubSpot Community,

I am having trouble connecting my work email to HubSpot via IMAP. I consistently receive the error “IMAP settings incorrect”, despite using the configuration provided by our IT department.

I have reviewed HubSpot’s official documentation, verified the IMAP/SMTP settings, confirmed that my email works correctly in Outlook and Webmail, and performed connectivity tests that confirmed the IMAP server is reachable. However, the error persists.

Other colleagues from the same organization have recently connected their email accounts successfully using IMAP and the same server configuration.

Has anyone experienced a similar issue? Are there any additional settings or troubleshooting steps I should check?

I would appreciate any guidance or suggestions.

Thank you!

2

If your colleagues are using the same settings and it works for them, I’d guess it’s something with your account rather than the server. Maybe ask IT to check if your IMAP login is being blocked? Also, do you have MFA enabled? That might be worth looking into.