Hello, I am struggling to connect my email with my HubSpot account. I offered help to a local business to set up their new HS account and I have successfully integrated most of their tools except the email.
I have followed this article here, chatted to the assistant, followed all the tutorials I have found… and on all the help it always mentions “talk to your IT team” which we don’t have.
@jennysowyrda @sharonlicari @natsumimori @JessicaH @PamCotton Can somebody please help?
Email client: xxxxx
Email address: x xxx
Server and port information:
Server name: xxxxxx
Port: 995
Encryption method: SSL
IMAP setting:
Server name: xxxxx
Encryption method: SSL
SMPT setting:
Not available
A screenshot of your IMAP connection screen
Error Message when connecting Exchange Email:
Error Message when connecting “Other”
Hubspot ID
Screenshots updated for security purposes*
Hello @SylviaCohen, thank you for all the information provided!
I was able to investigate more about it and this final step in the IMAP connection process is to send a test email from the inbox using the BCC address for your account to verify the inbox is working. This error typically means we encountered an error during this step.
The email administrator may need to only allow certain IP addresses to submit emails to you with your inbox. If this is the case, your IT team will need to allow the IP addresses HubSpot uses to connect your inbox.
I hope this information helps.
Kindly,
Pam
Thank you so much for your reply @PamCotton I have struggled for a long time and with your guidance I have managed to connect the HS and email client.
Kind regards.
Hi @SylviaCohen,
The final step in setting up your IMAP connection is to send a test email from your inbox using the BCC address linked to your account. This helps verify that everything is functioning properly. If you encounter any issues during this step, it could be due to a restriction. For instance, your email admin might only allow specific IP addresses to send emails to your inbox. In that case, your IT team will need to allowlist HubSpot’s IP addresses to successfully connect your inbox.
For more details on setting up IMAP settings, check out this HubSpot guide.
Best regards!
