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ARoulston on April 16, 2024
I am trying to enroll contacts in a sequence and it's not letting me. I've tried different contacts and it doesn't change anything. I have not touched anything in my settings since sequences used to work for me. How can I fix this?
0 upvote
1 Reply
Contributor
April 16, 2024 18:56
Hi @ARoulston , It seems like you're using the Gmail extension tool. I suggest trying to enroll the contacts directly from within HubSpot to deter...read more
PGrassey on April 16, 2024
Is there a way to create an if/then field in a sequence that gives a text output? So if a certain field on the company = X then output "Text A", but if the field = Y then output "Text B" in the body of the email. Thanks in advance.
0 upvote
1 Reply
Hall of Famer | Partner
April 16, 2024 15:04
Hi @PGrassey , Not directly in a sequence but with the help of a workflow or a calculation property. Typically this is done with workflows: h...read more
fireflyevents on March 06, 2024
We receive leads via a form submission on our website. When our Sales team responds, the first email they use to reach out is from a Sequence. Which enrolls the lead in that sequence. They do it using the Sales Extension in Gmail. Is it a better p read more
Hall of Famer | Partner
March 06, 2024 02:05
Hi @fireflyevents , The likelihood that an email is considered as spam is less determined by the tool you're using to send it more by your tra...read more
Solved
StephZerweiss on February 14, 2024
I am responsible for starting and sending sequences, but need to show them sent from a co-workers email address. Is there a way to send a sequence email on behalf of another email address?
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2024 00:14
Hi @StephZerweiss , This is currently only possible in Sales Hub Enterprise, using the "Enroll in a sequence" workflow action in contact-based...read more
BHopper8 on January 25, 2024
Hi! I'm just starting to use Sequences for B2B sales. I will be using links in my emails and I want to know what the best way to track these links are. Typically when done individually, I create a unique link with the prospects email address. Howeve read more
Most Valuable Member | Elite Partner
January 25, 2024 19:21
@BHopper8 are the links your sending for sales documents? It sounds like it since you said you're using your email address. If it's a docume...read more
Solved
cchampa on January 04, 2024
Is there a way to opt out a contact from receiving only 1-1 email/emails through sequences? We have a True/False property at the account level that our AEs use to indicate to BDRs whether they can engage with this account. I would like to prohibit B read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 04, 2024 13:21
Hi @cchampa , Yes, you can find instructions here: https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types ...read more
Solved
JReynolds96 on December 06, 2023
Hi, I can see the leads enrolled in a sequence that booked a meeting (the sequence performance and analytics view). I would like to create a list with those leads or at least export them. How can I do that?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 06, 2023 11:55
Hi @JReynolds96 , You can create a list of contacts where "Last sequence enrolled is known" and who are associated to an activity where "Activ...read more
Solved
WHonda on November 29, 2023
I lead a field sales team and the first step in our process after talking with a prospect is enrolling them in a sequence and having them respond to our email while we're in their office to ensure that all future emails we send them end up in their read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 29, 2023 14:09
Hi @WHonda , I agree, however I'm not aware of any ongoing request or product update about this. The best place for these kinds of requests is...read more
Solved
omirandaa on November 14, 2023
Hi we're attempting to turn off open tracking for our email sequences as they have impaired our email deliverability substantially with new email server updates. While we turned off one-on-one tracking there was a note that said this does not appl read more
1 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 15, 2023 00:06
Hi @omirandaa , As far as I know, this is not possible. Sequences seem to require one-to-one email tracking to be enabled, see also here: htt...read more
Solved
esealpha on November 10, 2023
If my first workflow enrolls contact A in Sequence 1 and my 2nd workflow tries to enroll contact A in Sequence 2, will it just not do it b/c you cannot enroll one person in more than one sequence? Or will it enroll them when they are no longer in an read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
November 15, 2023 10:43
Hi @esealpha , @esealpha wrote: So, we add a delay to the enrollment workflow (using the " Currently in sequence is False " for example)...read more
Solved
DavidMattauch on November 08, 2023
Hi, Is it possible to have an html editor for sales email sequences? I'm trying a sequence where there is one personalization token for a video thumbnail and one for video link. I want in the sequence email to have the thumbail and the v read more
1 upvote
2 Replies
Accepted Solution
Key Advisor | Partner
November 08, 2023 11:03
Hey @DavidMattauch it's pretty locked down at the moment unfortunately, so it's not possible to customise the HTML in it at the moment.
Solved
EMcGrath on October 19, 2023
Hello! We have created additional email accounts for our BDR team and would like to connect them to their hubspot account so they can send email from these domains. How should our users add these second email addresses to their accounts?
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
October 19, 2023 11:47
Hi @EMcGrath , Exact same steps as with their primary address 🙂 https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-h...read more
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