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  • Solved
    JaniEklund on September 16, 2021
    0 upvotes
    1 Replies
    I have installed the Hubspot sales tool into our e-mail system Outlook. When a person who is on my Hubspot contact list sends me an e-mail, the e-mail is not tracked by Hubspot. I cannot find anything regarding this incoming e-mail in my Hubspot und...
    Reply
    HubSpot Employee
    September 16, 2021 10:23
    Hi @JaniEklund , Thanks for reaching out! With the personal inbox connected to the sales email tool, only emails sent from that inbox t...
  • TomFrog on September 15, 2021
    0 upvotes
    4 Replies
    I sent an email from my company account to Hubspot [ I send on address ......@bcc.hubspot.com] and a can't find that email in CRM. Could you give me a tip what went wrong?
    Reply
    Member
    September 21, 2021 03:22
    I found a potentially bug. September 6th i merged 2 contacts and after that date i can't find new emails. Perhaps these emails are connected to old c...
  • Saydiburkhon on September 07, 2021
    0 upvotes
    2 Replies
    We can not log emails to HubSpot using the BCC address. It used to work fine before but it recently stopped working for some reason. Can you please provide some assistance on this?
    Reply
    Top Contributor | Diamond Partner
    September 14, 2021 21:34
    Hi @Saydiburkhon , Check thsi article here . Hope issue will resolve. Also check this long thread here . May be you can find something. Hop...
  • moufid on September 06, 2021
    0 upvotes
    1 Replies
    Hello, After integrating my corporate email with hubspot, I sent an email from outlook to a contact (already a hubspot contact). I checked the emails tab under his name but no email was shown. Would appreciate if anyone can help on this mat...
    Reply
    Top Contributor | Diamond Partner
    September 06, 2021 21:05
    Hi @moufid , Try to remove the add-in and connect again. Sometimes this helps. Still having issue, go thorough this trouble shoot article here:...
  • Eletreby on September 04, 2021
    0 upvotes
    2 Replies
    Hello everyone, I have a problem with email marketing tool. When I send bulk emails, go to Promotions tab and this decrease open rate. Can you help me to solve this problem?
    Reply
    Top Contributor
    September 08, 2021 04:13
    This may be more about your email marketing practices and less about HubSpot's email marketing tool. Do your emails look like personal email or, well...
  • JSuomi on September 02, 2021
    0 upvotes
    1 Replies
    We have a client who is importing technical equipments. Sales timelines are long. They requires a lot of enquiries from producer and other hand communicating with final customer. Obviously you cannot do that in group emails. Producer and Customer ha...
    Reply
    Community Manager
    September 03, 2021 09:01
    Hello @JSuomi , Happy Friday! I will add some top experts that will be able to share their ideas @Josh @Ben_M any suggestions to @JSuomi mat...
  • Solved
    HGulfishan on August 29, 2021
    0 upvotes
    1 Replies
    Hey Dear, I use the tickets option from hubspot like- when someone email's me to help@gulfishan.com.bd this email automatically converts to a ticket from my dashboard. But the sender is not notified about his email is created as a ticket ?!?...
    Reply
    Most Valuable Member
    August 30, 2021 00:25
    Hi @HGulfishan , It looks like you're using the free CRM. Automated ticket actions such as open ticket and closed ticket notifications are onl...
  • ADSDRY on August 27, 2021
    0 upvotes
    1 Replies
    Hi, I have created an email signature in the Hubspot signature generator. It all looks good and I've added it to my huspot email and it previews fine. When the emails are recieved in all inboxes I've tested, there are no images. I have used ...
    Reply
    Community Manager
    August 27, 2021 14:31
    Hello @ADSDRY , Did this always happen to be like this or it was recently changed? I was able to investigate more about it and in a past case, there...
  • Solved
    redbike34 on August 06, 2021
    0 upvotes
    1 Replies
    hello, I am using outlook and google chrome. I noticed that when I go back to review my sent emails, when i click on one, hubspot tracks it as the end user opened my email. I already chatted with someone who pointed me in the direction of the kn...
    Reply
    Most Valuable Member
    August 06, 2021 22:12
    Hi @redbike34 You can block self-open email notifications by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-...
  • Solved
    GHoffman4 on July 31, 2021
    0 upvotes
    1 Replies
    I received an email from a contact in my personal email address as opposed to my business email address which is linked to Hubspot. I forwarded the email to my business email address but I need to link the email to the original sender and not my per...
    Reply
    Most Valuable Member
    July 31, 2021 22:30
    Hi @GHoffman4 , Did you log the email into HubSpot by sending it from your business email address, using your forward email address ? If so...
  • Solved
    AHall5 on July 29, 2021
    0 upvotes
    2 Replies
    Hi, We are BCCing the 2519569@bcc.hubspot.com, however only a portion of our emails are being logged. Furthermore, I have tried to FWD emails that were not captured in Hubspot to this email, and it is still not logging. How can I ensure my em...
    Reply
    Top Contributor
    August 14, 2021 09:23
    Hi @AHall5 You may find the following article useful which discussed the most common reasons for emails not logging in HubSpot. Hope this he...
  • Solved
    MikaelW on July 08, 2021
    0 upvotes
    1 Replies
    Hi, I want to use HS marketing email capabilities for my company so I tried it earlier today with a few email addresses. - First to one recipient - Then, i cloned it and tried with two recipients. (I used the HS website and all recipients ...
    Reply
    Most Valuable Member
    July 08, 2021 08:08
    Hi @MikaelW , Email clients might indeed open the email in the background to check for security risks or fraud. If the invisible one-pixel im...
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