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did-vmonroig on September 28, 2022
Hello. Some time ago, I configured a shared IMAP account whose password has recently changed. I'm unable to change this account details because I can't find this option anymore. Has been removed from HubSpot free edition? Where can I find it? read more
0 upvote
4 Replies
Accepted Solution
Community Manager
September 29, 2022 16:05
Correct, you cannot use a single email account as both your personal email and team email in HubSpot. If you need to use both the more
SKoolen5 on September 18, 2022
All emails I forward or BCC are found in related accounts (Company or User profiles) but I cannot (always) see them in activity feed and never find them in Email dashboard. I am hoping to find a solution so I can see all email activity of all ou read more
0 upvote
2 Replies
September 19, 2022 23:39
I am just using the latest version in Outlook Web App, I am also using the fwd email addresses. Again, it does seem to land in Hubspot if you go to more
FBlakeman on September 01, 2022
Hello, I have recently synced my Outlook email to Hubspot within the settings. However, none of my emails seem to be pulling through. My colleagues emails seem to be working, and both our account settings are the same? Please can anyone advise o read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Elite Partner
September 01, 2022 05:57
Hi @FBlakeman . If the settings are the same, I'd start with one of these two resources to see if they give you an idea of what to fix. Without more
CGIWatson on August 31, 2022
There seems to be a huge error in the system. I have my gmail linked in with my HubSpot account and when I go to the sent items box under the gmail account that is linked, HubSpot sends me a notification that those emails have been opened by read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 31, 2022 12:19
Hi @CGIWatson , This is expected behavior, due to how sales email tracking works: more
BReid5 on August 29, 2022
I have tried to add the Follow on LinkedIn button (from LI through Creator Mode) to my email signature but a message tells me that there are characters that can't be added to html. Has anyone successfully done this?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 29, 2022 20:58
Hi @BReid5 , Are you referring to the "Public profile badge builder"? The code snippet contains JavaScript, however, marketing emails do not more
MK02 on August 24, 2022
I have a problem with the server even I m connecting my emails to Hubspot I don't receive the emails to my HubSpot inbox so when I asked the chat agent, she told me that there is something wrong with the server my emails don't show up fully connecte read more
0 upvote
6 Replies
August 24, 2022 11:16
i received the emails before it's not the first time I set up the domain the problem it just started from today
WilliamSmithws on August 23, 2022
Hi HubSpot, I encounter an issue that HubSpot did not show the open email count when we schedule the email on Gmail. It only shows the count of that emails that are sent right away. Please if you have any resolution for this kindly let me kn read more
0 upvote
4 Replies
August 24, 2022 06:31
It is the same method. 1. Send Button (Gmail): I sent out the email it shows the 'email count' after viewing it by the receiver. 2. Send Button more
jbmotors on August 03, 2022
Good day y'all! When we create a signature thru html code (with hubspot email generator) or plain with our own image, that we set to a 125px width, it is being displayed correctly in Gmail, Outlook etc. Here is an example what we did in Hubspot read more
0 upvote
7 Replies
Accepted Solution
Recognized Expert | Diamond Partner
August 03, 2022 12:26
Hi @jbmotors , this is kinda odd. In most cases Apple mail is one of the best clients which will work just no matter what you feed him 😁 more
avik on July 19, 2022
Hi Team, There is an issue with the allow/deny list due to which the automatically company-generated emails are going to spam I want to keep the automatic response email feature unchecked When I try turning it off and save, the following err read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
July 19, 2022 04:07
Hi @avik , Are you a super admin in your portal? If not, can you have a super admin try to make this change? If that doesn't work, have more
CSeesing on May 31, 2022
Hi, I've seen the help issues regarding the connection between Hubspot and IMAP. I'm still having problems solving this. Could someone please help me? @jennysowyrda , @sharonlicari , @natsumimori , @PamCotton and @MiaSrebr read more
0 upvote
3 Replies
Community Manager
June 03, 2022 08:56
@CSeesing have you sent the screenshot in a direct message via the Community? I haven't received it yet that's why I've sent you my email address more
MSGConsults on May 19, 2022
"Unable to create inbox for this user" error message when Hubspot attempts to connect to personal email account. (I use Microsoft Office Outlook desktop) Hubspot extensions successfully installed and working from Outlook side. But attempting to se read more
0 upvote
8 Replies
May 25, 2022 13:26
Hi Kristen, As I "hope" you will see from the attached, the ports are not set by the numbers you call for. My Incoming is 995 and my outgoing is 465 more
ZMandel on May 18, 2022
I have been using Hubspot for about a year or so. Over the past few months the system has seriously slowed down - slowed to the point that I type and then I have to wait 10 or 15 seconds for what I typed to show up on the screen. This issue appea read more
1 upvote
5 Replies
Community Manager
June 09, 2022 05:19
Hi @ZMandel , I've been monitoring the loading speed while using our software in the past week and I'm not able to reproduce the behavior more
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