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Solved
DSaha7 on May 06, 2025
Hi HubSpotter: I’m wondering which contact properties capture the last email sent date via Outlook. Does anyone have any idea? When I send an email to a contact via Outlook, which HubSpot property records the date of that email? I am tal read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
May 06, 2025 05:04
@DSaha7 is the email you received logged to your contact record? If not, HubSpot would not have anything to update the "Last contacted" form for.
Solved
LNicolaides on April 23, 2025
Hi, Can anyone possibly help figure out how to delete 3 email templates if it's tied to a Sequence? We had Pro version when these were created couple years ago - as now with Free version, I can't access Sequences and I can't get any technical sup read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 23, 2025 13:40
Hi @LNicolaides , There is a dedicated thread for this here: https://community.hubspot.com/t5/Sales-Hub-Tools/PLEASE-READ-Deleting-Sequences-...read more
Solved
DVortisch on April 22, 2025
Ich bekomme seit vier Tagen keine Mails auf [E-Mail-Adresse entfernt von Moderatorin] (Google Account). Laut Google Service liegt der Fehler an der Verknüpfung von HubSpot mit Outlook. Outlook-Testnachricht kommt an, eigene Tests von anderen Acco read more
0 upvote
2 Replies
Accepted solution
Member
April 25, 2025 09:57
Hallo, danke für die Antwort! Das Problem ist gelöst, es lag beim Provider.
Solved
CMAA on April 05, 2025
I'm looking for a way to associate a conversation/email with a deal or with another contact or company from the inbox. Use Case: I have a vendor who creates deliverables for multiple clients and deals. We have different email threads/conversations r read more
Accepted solution
Top Contributor | Platinum Partner
April 05, 2025 16:23
Hi @CMAA ! One of the easiest ways to achieve this is by creating a deal directly from the conversation inbox as soon as the message is received....read more
SHaberkorn on March 13, 2025
I have installed everythiong correctly month's ago, everything was working properly. Today I send a n email with the bcc address for tracking. It didnt work. Was there any change? I have several hubspot implementations for different customers. All read more
0 upvote
1 Reply
Top Contributor | Platinum Partner
March 13, 2025 08:31
@SHaberkorn did you try to contact HubSpot support? perhaps there is an internal issue
Solved
DPereira01 on February 26, 2025
I'm experiencing an issue with email opening tracking in HubSpot CRM. I sent an email to a customer and, although they confirmed opening the email using the Apple Mail app, HubSpot didn't register this opening. The customer's email address is a Gmai read more
0 upvote
2 Replies
Accepted solution
Recognized Expert
February 26, 2025 13:03
Hi @DPereira01 Email tracking, especially email opens, has been heavily impacted by Apple's privacy changes since back in 2021 . So this is...read more
Solved
MChanning on February 26, 2025
Yesterday, someone replied to an email I sent from HubSpot. However, on the contact record and in Activity Feed, the email still shows as 'sent' and has not changed to 'opened' What would cause this to happen please? Thanks in advance people. Mi read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
February 26, 2025 05:08
Hi @MChanning , HubSpot sales email tracking relies on a pixel being loaded: https://knowledge.hubspot.com/connected-email/understand-hubspot...read more
LIncidentalOr on February 15, 2025
One of our accounts has a customised 'About this contact' property list on the right hand side WHEN IN INBOX - CONVERSATIONS. This is not the 'About this contact' default preview that appears on the left, we know how to customise that. I know it's read more
0 upvote
7 Replies
Community Manager
March 12, 2025 06:08
Hi @LIncidentalOr , I see what you're mentioning now. The screenshots weren't showing up for me before. Since you had this question a few days ago...read more
Solved
MStephen1 on February 13, 2025
I moved from a paid to free account and I cannot delete any templates because it says they are linked to sequences (which I no longer can access). Can you please help me?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 13, 2025 11:16
Hi @MStephen1 , There is a dedicated thread for this topic here: https://community.hubspot.com/t5/Sales-Hub-Tools/PLEASE-READ-Deleting-Sequen...read more
Solved
DEckert1 on January 22, 2025
Is there a place where I can see email replies. I have gone through and I can see the replies if I click on the contact directly. Is there a place where I can see new replies so I know if someone has responded?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 22, 2025 15:08
Hi @DEckert1 , Generally, HubSpot expects you to use your regular email client alongside the CRM. The best place to check for replies would be...read more
Solved
MAllende6 on January 17, 2025
Hey! My email function inside hubspot has been disabled. It appears to be connected with the gmail extension, but I cannot send emails directly from HS
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 17, 2025 15:44
Hi @MAllende6 , The extensions and the email connection are two separate things. The extensions for Office 365 and Chrome allow you to leverag...read more
Solved
ReKarlsson on January 03, 2025
Hi, I have a large number of contacts showing the message: "Contact has bounced globally." However, when I use the "Email hard bounce reason" filter, it doesn't retrieve all of the bounced Sales emails for this issue. It only returns a few, far read more
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 03, 2025 07:37
Hi @ReKarlsson , This is a known issue, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Filtering-by-contacts-that-global-bounced/id...read more
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