There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as “solved” or “delivered” because of options that get you part-way there. I’m consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.
I’ve spoken with many customers who still want more flexibility in knowledge base styling, including:
Custom layouts for index pages and articles
More fonts and styling options to better align KB with the rest of a business’s website
For those of us who are working to improve the HubSpot product, it’s incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process.
Giving you more flexibility in KB styling is something we’d like to do, and when we have the bandwidth to dig into this project we’ll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!
For reference, I’m listing here the other posts which are related to this topic:
It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading.
I agree with atma, especially on potentially showing sub categories, at least three articles under a heading (2 just feels awkward), and changing the order.
A big thing for me would to also be able to create “sections” that the categories reside in. For example, I would like to have a “Product” section that has information about our specific products listed in the categories. I would like a “Media” section with video, webinars, etc. Then a “General” section with overall information about how to contact us and common questions we receive.
I can’t believe how limited the formatting is. I want to display subcategories, not just the first two articles in a category. If I did want to display articles, I would want to select which specific articles are featured.
Must be able to edit/add css to knowledge base. Modules are accessible and cloneable, but we cannot add them to article pages (thus, useless). Out of all the customizable areas of HubSpot, this one seems to be forsaken.
Could we get an update on when we’ll have more design options for our knowledgebase? I’ve tried tinkering around in the design center, but it seems as if the modules available aren’t usable. We’d lke to do the following:
- Change the number of articles displayed for each category on the index page
- Better visualize the subcategories for each category on the index page
- Adjust certain categories to display with full width on the index page
- Add a ‘Continue to Next Article’ button in the footer of certain articles
- More fonts, styles, options for article content
along with a variety of other, more intricate design details.
Ultimately, we would like to better align our knowledgebase with the design standards for other content we produce.
I agree. We’d love to be able to align our Knowledge Base more closely with our agency’s branding by using custom fonts etc. We were quite surprised to find out that this is not an option.
Absolutely agree with this. Its very limiting to not be able to:
Change fonts to match branding of website that is also in HubSpot. The templates in the Design Tool should be reflected in the KB.
Showing only 2 articles in each category on the homepage for the KB is a waste of space, and doesn’t match with how all other competitor KBs look/feel. It would be nice if that was increased to 5 at the bare minimum.
Would also be nice if there was a nice code snippet view so we can show examples etc. Even just a raw <pre> would be sufficient.
It would be helpful if we could have callouts / tables to emphasis notes/warnings etc.
Please consider this request. It’s sad that this is table stakes with competitors products like Zendesk, and its almost been a year and this still isn’t available.
For what it’s worth, we gave up waiting and switched to Help Scout. It’s significantly cheaper, easier to format, easier to use and a B Corp (like us) as well. Having tried ZenDesk and HubSpot’s offering, it’s easily the best.