That’s good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appears HelpScout will sync the contact data anyways, which was one of the reasons we originally bought into ServiceHub. With so little improvements in the last year I am having a very hard time justifying paying so much more for something that does so little.
I really wish HubSpot would be more open on their roadmap for ServiceHub and actually stick to delivering SOMETHING. They have the ‘bones’ in the core platform to support all this and be an awesome product. Just seems like they don’t care enough to respond and tell us if they will.
Sorry for the delay in responding. Our team is currently heads down on working on a new article editor which we will bring to you quite soon.
The new editor will have the following updates:
- Improved lists formatting
- Image pasting
- Image resizing
- Inline images
- Code blocks
- Tables
- Open embeds
- Various performance improvements.
The team is also heads down on improved template customization options which will give you more control over the layout of your knowledge base, particularly on the homepage. It will also include the ability to chose your own font. This functionality will be a little later than the article editor but we are working hard to get it out to you as fast as we can
I’m also curious as to whether there has been any update to this. Specifically, adding tables is something that we’d really need for our knowledge base.
Hi @gdilthey we are currently working on tables and hope to make it available very soon along with other items that have been mentioned in this thread. If you are interested in getting early access to these new features please DM me your hub id and I will make the features available to you as soon as they are ready
Urgently need to be able to edit the fonts in the knowledge base articles. I can’t see why this can’t be done just as it’s done in the blog editor. Thanks
Also, please make it possible to use footnotes (e.g., for references) in Knowledge Base articles. There are certain items I would like footnoted for reference, but do not necessarily prefer they are nested in the article itself.
We are interested too in the developments of the knowledge base tool. Adding some CSS would be good. At least in order to allow adding a tag-line below the search bar to give a better explanation of what the KB does (as it appears in HS knowledge base).
Another feature that would be good to develop is adding a tag stating the resource tipe (video, how-to, template to download…).
This being said, we are doing some tests to improve customization and noticed that the subdomain of HS Knowledge base is https://help.hubspot.com, while when I use the tool-bar and am redirected towards the articles, the URL becomes https://knowledge.hubspot.com.
The explanation I gave myself if that the actual domain on the knowledge base is https://knowledge.hubspot.com, but:
1) Knowledge base modules where cloned, moved into different folders into the design tool and customized there.
2) After this, it was possible to re-create a customized landing page using a different domain (https://help.hubspot.com). Under this page, it was possible to add the cloned modules and create a nice customized page.
I’ve tried recreating this procedure on our account and I was actually able to do it, even if it’s still quite complicated.
I am perplexed - we are still in our onboarding and only just found out that something so basic as changing a font is omitted. Not just that - in a fairly modern looking UI, where the headings are all non-serif fonts, the paragraph is a serif, last century font like Times New Roman! Truly mind-boggling. I get it that the Service Hub is still young, but this is a little too MVP for us.
Agree with everything everyone else has says. Not being able to style the knowledge base articles is a big problem, particularly when there is so much customisation available elsewhere (blog landing pages and posts for example). You need to be able to order the categories manually, control how many of each category are shown, use icons and graphics next to categories and posts, have different formats of post available and use common-place elements like concertinas for easy-to-construct FAQ sections.
Now in beta is a new Customize Template feature which will allow you to choose a template from a number of different options that allows them to enhance the design of their knowledge base and tie it closer to your brand. You can now add descriptions and images to categories as well as customize the font of your knowledge base.
Please PM me with your Hub Id if you would like access to this beta.
Definitely we need more customisation. ALSO
What is very odd that while in the knowledge base, you click on your company logo and it won’t take you to your website but rather to the home page of the knowledge base.
I’m not seeing anything in the template customizer that handles style options.
The rich text editor for this post has more features than the text editor for knowledge base articles!
Can we at least add the rich text module to the KB article editor? It seems to be available in all kinds of other areas of HubSpot. (Use default modules in the layout editor)
