As it stands now the default Ticket Status is not editable, neither fields nor type of property can be changed. This may be something specific to the system that I do not understand but as a company we need the Ticket Status to be editable so we can customize these fields.
It would be great if it could be a multiple checkbox as a ticket can have multiple statuses which helps with tracking, and it would be great if we could define the statuses ourselves instead of being limited to the ones provided by hubspot.
Without this feature the forms look weird as I now have Ticket Status, and Current Status to accomplish this, which may be confusing for some of our users.
Lastly if that is not doable for some reason, then atleast being able to remove it from the form properties would allow us to create our custom field and “retire” Ticket Status.