how do I create a custom ticket status?

Service Hub Tickets & Conversations
1

current ticket status includes:

  • closed
  • waiting on contact
  • waiting on us
  • new

How do I add a custom status?

2

Hey @jhanny

Since Ticket status is a HubSpot default property you cannot edit your existing stages or add a new stage to that so the only way around this would be to create a new custom property and add stages to It if you need additional stages

Let me know if you have any follow-up questions.
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3

Hey @jhanny you can edit the title of the status’ through your ticket pipeline settings. If you navigate to settings > objects > tickets > pipelines you will see your statuses where you can edit these:

There’s a great guide on this on the knowledgebase here.

4

Thank you!