I would like to have some additional customization within the customer portal - specifically to Ticket status.
1. The “status” button / icon colour should ideally be customizable - right now the turquoise green colour cannot be changed and this does not align with our branding so it looks odd on the page.
2. While customisation of ticket pipeline is possible for the Helpdesk function, it would be preferred if this could also pull through to the ticket status options. Simply having “open” or “closed” is not enough, we would like to add in our customised options such as “waiting on supplier” or “waiting on client” and have this visible in the portal.