The layout of the views is currently limited to display every view with the selection. There are some views that are better suited as lists versus others better suited as boards. Having the ability to select the layout per view, would be idea for a true service function.
Similarly, being able to organize and group lists views by specific properties would be nice. As a service leader, I would like to see a list view of all open tickets grouped by my rep, whereas my reps may want to see tickets assigned to them grouped by status.