Choose different View Layout Types in Helpdesk

[DOakes]

I am an admin/supervisor not a customer service agent. I really, really, really like the tabular view in Helpdesk when you first open from the menu item and it shows the current Open Orders.

You can see at a glance things like status, categories and there’s a Preview button if you want to see the ticket content. As an admin/supervisor this is great to give me a helicopter view of the tickets and their priorities.
But when I’ve clicked some of the other views, maybe looked in detail at a ticket and I press “All Open”, it shows me this layout instead …

This is too detailed for me and it would be better if I had a choice to see the first layout instead. My work around is to re-load the Helpdesk from the menu item but surely having different layout formats (not just content and columns) is a great / better idea ??
Feel free to come back to me to understand more
Thanks

David

[JJ9]

I agree.

I got a respons from our team and they would love to have the first layout in all views, like first choice.

If they are working in detailed views and then switch to other filters - all open/ my open … HS helpdesk automatically shows the detailed view. That´s a little bit confusing.

So the idea is by switching to other filter land automatically in first view..