Hey team, it would be great if in the Helpdesk Beta, we could choose the type of view we want as the default view.
Currently it shows all unassigned and all open, which might not be too helpful for users who want to instantly get a sensing of these numbers for the individual teams.
Rather than have the option to create custom views, it would be great if there was a setting to set the default view according to team/user.
Thanks!
Agreed. I’m migrating 3 teams into Hubspot, and we’re also using Tickets to support our onboarding & account management tickets. So an “open ticket” without filters doesn’t have much value to our support team.
Please. This is a must. Our internal teams are using the new Help Desk to support/communicate with clients. Not being able to set the default view to your custom view creates a problem. Our teams need a quick view of the status of their tickets on this default view. Also, bringing additional attention to “Waiting on Us” (like display tags) and having the “overdue bell” in the default view would be very helpful. Anything that brings attention to the fact that they need to take action.
Definitely need to change this. The default view is just in the way and has a bunch of statuses that we don’t really care about or need. Even if you kept the default view as is, I think it should be allowed to move below the custom/shared views you can create that are more appropriate for each user/team.
Agreed, it would be immensely helpful to choose at least which pipeline or tickets belonging to a specific HubSpot team should be shown in the Helpdesk by default. Or alternatively choose what the default view is for the entire team. We often have clients with various service teams under one HubSpot roof.
It doesn’t make sense that everywhere else in HubSpot, admins can create default views. Yet in the Helpdesk workspace, any other views you create are hidden, and every single use has to move views around. HubSpot, please make the views in Helpdesk consistent with the rest of your platform.
Seems like such a basic feature. Other help desk software has this feature, so surprising HubSpot does not.