Is there a way to create an “unread” conversation view? It is really difficult to work conversations with unread messages solely based on whether or not the font is bold. I want to create a view that shows only conversations with unread content.
Hi @DanaIrvine,
Thank you for your inquiry.
Upon investigating this matter, I regret to inform you that this functionality is presently unavailable. Nonetheless, I wholeheartedly concur that it would be a valuable addition. Additionally, I’ve identified two related suggestions on our HubSpot Idea Forum:
Filter by Read/Unread in inbox
Mark conversations as read/unread
I would recommend showing your support for these ideas by giving them an upvote and sharing your specific use case through comments. Our Product Managers at HubSpot actively monitor and engage with customer feedback on this platform. As a valued user, you can leverage this platform to propose new ideas or participate in discussions and voting on existing ones. We are committed to continuous improvement, and our Product Managers are dedicated to considering ideas that would be beneficial to the broader HubSpot user community while aligning with our product roadmap.
Best,
Diana