Hola! ¡Tenemos nuestra Comunidad en Español!

Mark conversations as read / unread

The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears).  In order to have some control of the conversations, it would be helpful to have a multiple selection and be able to mark all of them as read or unread.

3 Replies
andresmorera
Regular Contributor

Strongly agree. We will be using our reservations team email and when someone does not know who can answer an email should be able to leave the email as unread, for the next agent to read and reply.

andresmorera
Regular Contributor

HubSpot have you done this read and unread feature yet? Is extremly important that you listen to your customers not only upvoting ideas. This is a fuctional feature for teams. When multiple people interact with the same customer you should be able to unread and unassign that email. This way no supervisor or other team member can mark the email as read, without putting it back to unread.

MelisaW
New Contributor

We can do this with the app on the phone. Definatly need it to work on the computer.