New conversations are marked unread (bolded) but as soon as you click on the conversation it gets marked as read (unbolded). I woud like to be able to:
Yes please. Seems like an easy feature and very necessary. Please revist Hubspot… for your community!
YES!!!
I need the ability to mark a conversation as “Unread” after reviewing and assigning to a staff member.
This is common practice in any system I’ve worked in before. Am I missing the obvious in Hubspot?
Yes agreed
Yeah basic feature that should be enabled if its not already.
+1
+1, unbelievable this is not possible already
same…
+1
Please do this - seems crazy not to have this feature, especially when multiple teams can be assigned the same email messages.
We also would like this feature. +1
Are you guys creating a ticket for all emails that need follow up?
This is what I was told should be done, then the email sits as a ticket and you can have a clean inbox.
Regardless… I think its a simple add that would help certain work flows.
Why is this still not implemented? Maybe I should switch back to my 3rd party browser…
Totally agree this would be useful and amazing it’s not available already.
If it’s any help though, I just discovered a workaround: simply add a comment to the conversation. You could put “UNREAD” or “PENDING” or whatever, then the comment appears in a yellow box under the subject and contact name in the inbox . (see attached screenshot). When you’re done, you can delete the comment and it disappears again. Found this works for me as I just wanted to highight conversations that still needed to be dealt with, although you can’t really use it to filter conversations so a proper “unread” option would be better.
Hubspot - please get this asap - this is a basic feature that is absolutely needed. Especially for partners who have to test a lot, we cant put it back in their unreads1
It is useful mainly when the in box is checked by a manager or another colegue
This is a much needed feature.
We definitely need this feature
Agree - it seems very strange not to be able to mark something as unread!
Adding a comment in hopes it helps promote this request. As an admin, I’m unable to look at a conversation without it getting “read” which interrupts our reps’ management of the inbox.
i spent longer than i should have looking for this option. i didn’t occur to me this feature doesn’t exist. please add.
