In the Conversations Inbox, once I click on a conversation it turns grey and is treated as “read.” There is currently no way to mark that conversation as unread again.
I’ve looked into it and it seems that the “Mark as Unread” feature is only available for Help Desk Tickets, not for Conversation Inbox threads.
I often click into a conversation to quickly scan it but I’m not ready to respond yet. In email tools and other inboxes, I rely on the ability to mark a thread as unread so it stays visually bolded and easy to find later. In HubSpot’s Conversations Inbox, I lose that visual reminder as soon as I open the thread.
I’d like a simple “Mark as unread” action on conversations (for example: in the ellipses / More menu or right‑click) that makes the thread appear bold again in the left‑hand list, just like an unread message. This would make it much easier to manage follow‑ups directly from the inbox without having to create extra tasks or workarounds.
As Hubspot is loking to be the “one-stop-shop” for sales activies, it seems like a massive oversight to not include a simple function that is standard in almost every other email provider.