We are using the conversations inbox view to manage a high volume of support tickets from our customers. There have recently been updates that have caused all “conversations” to appear bold - even if they are read. It would be great if we could have the conversations inbox view show only unread conversations as bold, instead of showing them all as bolded. This would make it much easier and more manageable to distinguish between what has been assigned and worked on, and what still needs our attention.
Is there any way to change the bolded messages in our settings?
Thanks,
Kamlin Davis
Stellar One Consulting
We are experiencing the same issue which just started this past Monday so it would appear this is a Hubspot issue and not an internal issue.
We also use bold messages to distinguish between what has been assigned versus unaddressed and would appreciate if the setting would be restored.
Thank you.
Cook MyoSite Laboratory Research Services Team
Overall the beta is an improvement, but the bold for read and unread makes it a lot more difficult to manage at a glance.
We are having the same issue and I didn’t change anything on my end. Agree it makes it more taxing to know what’s been attended to and what hasn’t.