Certificate name is incorrect

Academy
1

Hello,

I recently completed the Digital Marketing Certification, but the name displayed on my certificate is incorrect.

I updated my HubSpot profile name, but the certificate still shows the wrong name.

My correct name is: Hanane Ait Ahmed.

Could you please help me update the certificate with the correct name Thank you for your assistance.

3

Hey @Hananeaitahmed,

Thanks for posting in the Community!

I’ve gone ahead and regenerated your certificate. Can you please confirm whether or not this has resolved the issue?

Please note - it may take up to 24 hours for this to be reflected.

Shane, Senior Community Moderator

5

Hi team, I completed my Social Media Certification, but it is showing as ‘Aditya n/a’. I have already updated my name to Aditya Bisht in my profile settings, but the certificate will not update. Could a moderator please manually regenerate.

6

Hey @adityabisht029 and thanks for flagging this to the HubSpot Community!

Updating the name in your HubSpot profile and reopening the certificate after a few minutes are the right steps to take.

Since you are still not seeing the update on the name, could you please try in an incognito window to see if it helps?

If the certificate is still showing the old name after that, please let me know and I’ll escalate this internally for review.

Thanks,
Bérangère