Hi HubSpot Academy team,
My certificate is showing the wrong name. My correct name is Abhijeet Kumar, and my HubSpot Academy profile already shows this correctly. However, my certificate still includes “163” in my name. I’ve refreshed and checked again, but it hasn’t updated. Could you please help correct the certificate name?
Hi Adhijeet,
Can you confirm where you made the name update? Academy Certifications state they will update name changes made from your HubSpot User Profile. Meaning, if you updated your name from your Academy Profile only, that could be why you are not seeing the change on your certification. I would ensure your name is correct on all HubSpot profiles; User, Academy and Community alike.
However, there is also documentation stating name changes can simply take time to update, but I see this post is several hours old now and it should have updated so I don’t believe that is the issue here if it’s still ongoing.
If the name update has been made on all 3 of your profiles and you still are not seeing it correctly on your certification, you may need to reach out directly to HubSpot Support but I do believe updating in all areas should solve the issue for you!
Let me know how that works out!
If you’ve already updated your profile and the certificate still shows the old name, it may just be a delay in synchronization. I’d try signing out, signing back in, opening the certificate in a private/incognito browser window, and giving it a few minutes to refresh. If the name is still incorrect after that, it’s worth asking the HubSpot Academy team to check whether the certificate needs to be regenerated on their end, as they’ve done that for similar cases in the past.